Summary
Overview
Work History
Education
Skills
Timeline
Generic

Roseann Klingenberg

Windsor

Summary

Experienced business leader with strategic planning, problem-solving, and team-building abilities. Skilled at training staff to handle customer and business needs. Motivational, diplomatic, and respectful of diverse backgrounds. Business-minded professional with a passion for precision. Experienced supervisor in helpers, laborers, and material movers, overseeing day-to-day operations and team management. Strong leadership, communication, and workflow efficiency skills. Known for enhancing team productivity and maintaining high work quality through hands-on guidance and support. Implemented operational improvements for smoother processes and increased job satisfaction.

Overview

21
21
years of professional experience

Work History

Shipping and Receiving Supervisor

Bickel's Snack Foods
09.2024 - Current
  • Ensured that all incoming and outgoing shipments were properly documented and tracked.
  • Updated and maintained accurate records of shipping activities in the company database.
  • Created and sent price quotes to potential customers.
  • Trained new employees on shipping procedures and best practices.
  • Conducted regular inspections of loading docks to ensure compliance with safety regulations.
  • Investigated inventory discrepancies to maintain recordkeeping validity.
  • Compared shipment contents with paperwork to support inventory accuracy and records management.
  • Oversaw the maintenance and operation of shipping equipment to ensure reliability.

Business Owner/Operator

REiki Baby LLC
03.2023 - Current
  • Generated ideas for new products or services based on market needs assessments.
  • Built strong vendor relationships by providing exceptional customer service throughout the supply chain process.
  • Analyzed financial data, identified trends, and developed forecasts for future growth.
  • Assessed quality and approved work before releasing to clients.
  • Managed daily operations such as sales transactions, accounts receivable, payable, shipping, receiving functions.
  • Ensured that all safety protocols were followed in order to maintain a safe working environment.
  • Developed pricing models based on cost analysis of materials, labor, overhead expenses.
  • Monitored inventory levels, ordered supplies as needed, and maintained accurate records of purchases.
  • Maintained up-to-date knowledge of local laws regarding business licenses, permits, taxes.

Lead Dispatcher

Legend Parcel Services
09.2020 - 10.2023
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Inspected vehicle and maintained gas, oil and water levels.
  • Handled merchandise in accordance with product handling standards.
  • Verified deliveries against shipping instructions prior to delivering to customers.
  • Obeyed traffic laws and follow established traffic and transportation procedures.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Loaded trucks and safely secured merchandise to prevent damage during transportation.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.
  • Performed pre-trip inspections of delivery vehicle according to company guidelines.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Navigated routes with relevant map programs and GPS systems.
  • Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
  • Ensured accurate completion of all paperwork associated with deliveries.
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Checked tires for proper inflation before leaving on each route.
  • Received daily delivery instructions and route assignments from dispatch.
  • Monitored fuel level throughout shift and refueled when necessary.
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Stayed up-to-date on changing local roads and construction areas that may affect routes.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
  • Transported and safely delivered items to prevent damage or loss.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.

Office & Warehouse Manager

Unlimited Transport
02.2006 - 09.2020
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Ensured compliance with applicable laws regarding employment practices.
  • Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Provided training to new hires on office policies and procedures.

Key Employee, Front of House Manager

Bonefish Grill Restaurants
06.2004 - 02.2008
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Developed strategies for improved operational efficiency and customer satisfaction.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Maintained detailed records of sales transactions and daily shift reports.
  • Assisted with kitchen preparation during peak times as needed.
  • Greeted customers and provided them with menus.
  • Provided excellent customer service by answering questions, making recommendations and accommodating special requests.
  • Processed cash and credit payments accurately and efficiently.
  • Kept accurate records of orders placed by customers.
  • Performed opening and closing duties such as cleaning work areas, restocking items, checking equipment operation.
  • Assisted in training new employees on proper procedures such as food handling techniques and safety protocols.
  • Restocked supplies as needed.
  • Utilized point-of-sale systems to enter orders into the computer system quickly and accurately.
  • Resolved customer complaints in a professional manner while maintaining composure under pressure.
  • Followed all health codes when preparing meals or drinks for customers.

Education

Some College (No Degree) - Interior Design

International Academy of Design And Technology - Schaumburg
Schaumburg, IL

CNC Certification -

Haworth
Holland, MI
10-2023

2nd Degree Reiki Healer - Health And Wellness

Reiki
Plainwell
08-2022

Skills

  • Financial reporting
  • Inventory control
  • Attention to detail
  • Issue resolution
  • Professional networking
  • Financial planning
  • Training and development
  • Team leadership
  • Staff training
  • Health and safety
  • Training and mentoring
  • Responsible alcohol service
  • Shipping documentation
  • Inventory management
  • Safety compliance
  • Recordkeeping
  • Data analysis

Timeline

Shipping and Receiving Supervisor

Bickel's Snack Foods
09.2024 - Current

Business Owner/Operator

REiki Baby LLC
03.2023 - Current

Lead Dispatcher

Legend Parcel Services
09.2020 - 10.2023

Office & Warehouse Manager

Unlimited Transport
02.2006 - 09.2020

Key Employee, Front of House Manager

Bonefish Grill Restaurants
06.2004 - 02.2008

Some College (No Degree) - Interior Design

International Academy of Design And Technology - Schaumburg

CNC Certification -

Haworth

2nd Degree Reiki Healer - Health And Wellness

Reiki

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Roseann Klingenberg