Roseann Klingenberg
Windsor
Summary
Experienced business leader with strategic planning, problem-solving, and team-building abilities. Skilled at training staff to handle customer and business needs. Motivational, diplomatic, and respectful of diverse backgrounds. Business-minded professional with a passion for precision. Experienced supervisor in helpers, laborers, and material movers, overseeing day-to-day operations and team management. Strong leadership, communication, and workflow efficiency skills. Known for enhancing team productivity and maintaining high work quality through hands-on guidance and support. Implemented operational improvements for smoother processes and increased job satisfaction.
Overview
21
21
years of professional experience
Work History
Shipping and Receiving Supervisor
Bickel's Snack Foods
York, PA
09.2024 - Current
- Ensured that all incoming and outgoing shipments were properly documented and tracked.
- Updated and maintained accurate records of shipping activities in the company database.
- Created and sent price quotes to potential customers.
- Trained new employees on shipping procedures and best practices.
- Conducted regular inspections of loading docks to ensure compliance with safety regulations.
- Investigated inventory discrepancies to maintain recordkeeping validity.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Oversaw the maintenance and operation of shipping equipment to ensure reliability.
Business Owner/Operator
REiki Baby LLC
03.2023 - Current
- Generated ideas for new products or services based on market needs assessments.
- Built strong vendor relationships by providing exceptional customer service throughout the supply chain process.
- Analyzed financial data, identified trends, and developed forecasts for future growth.
- Assessed quality and approved work before releasing to clients.
- Managed daily operations such as sales transactions, accounts receivable, payable, shipping, receiving functions.
- Ensured that all safety protocols were followed in order to maintain a safe working environment.
- Developed pricing models based on cost analysis of materials, labor, overhead expenses.
- Monitored inventory levels, ordered supplies as needed, and maintained accurate records of purchases.
- Maintained up-to-date knowledge of local laws regarding business licenses, permits, taxes.
Lead Dispatcher
Legend Parcel Services
09.2020 - 10.2023
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Inspected vehicle and maintained gas, oil and water levels.
- Handled merchandise in accordance with product handling standards.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Navigated routes with relevant map programs and GPS systems.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
- Ensured accurate completion of all paperwork associated with deliveries.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Checked tires for proper inflation before leaving on each route.
- Received daily delivery instructions and route assignments from dispatch.
- Monitored fuel level throughout shift and refueled when necessary.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Transported and safely delivered items to prevent damage or loss.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
Office & Warehouse Manager
Unlimited Transport
Holland, MI
02.2006 - 09.2020
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Administered payroll and maintained proper documentation of employee personnel.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Ensured compliance with applicable laws regarding employment practices.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Managed, scheduled and coordinated office functions and activities for employees.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Provided training to new hires on office policies and procedures.
Key Employee, Front of House Manager
Bonefish Grill Restaurants
06.2004 - 02.2008
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Ensured compliance with all food safety regulations and sanitation standards.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Maintained detailed records of sales transactions and daily shift reports.
- Assisted with kitchen preparation during peak times as needed.
- Greeted customers and provided them with menus.
- Provided excellent customer service by answering questions, making recommendations and accommodating special requests.
- Processed cash and credit payments accurately and efficiently.
- Kept accurate records of orders placed by customers.
- Performed opening and closing duties such as cleaning work areas, restocking items, checking equipment operation.
- Assisted in training new employees on proper procedures such as food handling techniques and safety protocols.
- Restocked supplies as needed.
- Utilized point-of-sale systems to enter orders into the computer system quickly and accurately.
- Resolved customer complaints in a professional manner while maintaining composure under pressure.
- Followed all health codes when preparing meals or drinks for customers.
Education
Some College (No Degree) - Interior Design
International Academy of Design And Technology - Schaumburg
Schaumburg, ILCNC Certification -
Haworth
Holland, MI10-2023
2nd Degree Reiki Healer - Health And Wellness
Reiki
Plainwell08-2022
Skills
- Financial reporting
- Inventory control
- Attention to detail
- Issue resolution
- Professional networking
- Financial planning
- Training and development
- Team leadership
- Staff training
- Health and safety
- Training and mentoring
- Responsible alcohol service
- Shipping documentation
- Inventory management
- Safety compliance
- Recordkeeping
- Data analysis
Timeline
Shipping and Receiving Supervisor
Bickel's Snack Foods
09.2024 - Current
Business Owner/Operator
REiki Baby LLC
03.2023 - Current
Lead Dispatcher
Legend Parcel Services
09.2020 - 10.2023
Office & Warehouse Manager
Unlimited Transport
02.2006 - 09.2020
Key Employee, Front of House Manager
Bonefish Grill Restaurants
06.2004 - 02.2008
Some College (No Degree) - Interior Design
International Academy of Design And Technology - Schaumburg
CNC Certification -
Haworth
2nd Degree Reiki Healer - Health And Wellness
Reiki