Rosemary Hernandez
Dover
Summary
Detail-oriented cash office associate with expertise in cash handling and inventory management. Proven ability to enhance operational efficiency through effective team collaboration. Committed to delivering exceptional customer service and maintaining accurate financial records.
Overview
30
30
years of professional experience
Work History
Cash Office Associate
Ross Dress for Less
Chino
01.2024 - 10.2025
- Supported management with inventory audits and reconciliations.
- Monitored and reported discrepancies in cash flow promptly.
- Collaborated with team members to ensure smooth cash office operations.
- Maintained organized records of daily sales and returns.
- Assisted in training new staff on cash handling procedures.
- Balanced cash drawers at the end of each shift.
- Processed cash transactions accurately during daily operations.
Bakery/Deli Specialist
Stater Brothers Markets
Ontario
02.2022 - 10.2022
- Managed inventory levels to ensure product availability and freshness.
- Coordinated with team members to streamline processes.
- Prepared deli products following health and safety guidelines.
- Assisted customers with product selection and special requests.
- Maintained cleanliness and organization of deli display cases.
- Operated slicing equipment to prepare meats and cheeses.
- Provided training to new staff on deli operations and procedures.
- Collaborated with team members to enhance customer service experience.
- Assisted customers with selecting and purchasing deli items.
Warehouse Associate
Amazon
Eastvale
09.2020 - 02.2022
- Packaged products accurately for shipping and distribution.
- Operated packing machinery and tools efficiently during shifts.
- Inspected items for quality control before packaging.
- Maintained clean and organized packing station throughout the day.
- Followed safety protocols to ensure a secure work environment.
- Monitored inventory levels of packing materials and supplies regularly.
- Maintained a clean and safe work environment at all times by adhering to company policies and regulations.
- Ensured that all products were properly packaged before being shipped out of the facility.
- Labeled packages with shipping information such as address labels or colored stickers.
- Followed all safety protocols while operating packaging equipment or handling hazardous materials.
SIMS Coordinator
Wagreens
Chino
01.2002 - 10.2019
- Coordinated SIMS software updates and training for staff across multiple locations.
- Managed inventory tracking and data entry for prescription medications and supplies.
- Developed standard operating procedures for SIMS system usage and compliance.
- Assisted in troubleshooting technical issues related to SIMS applications and hardware.
- Conducted regular audits of SIMS data to ensure accuracy and regulatory compliance.
- Collaborated with pharmacy management to identify process improvements within the system.
- Balanced cash drawers at the end of each shift.
- Assisted in training new staff on cash handling procedures.
- Coordinated vendor relationships to ensure timely delivery of materials.
- Managed purchase orders and vendor contracts for procurement efficiency.
- Communicated regularly with vendors to resolve issues and maintain service quality.
Support Manager
Walmart
Pomona
03.1996 - 01.2002
- Led team in providing customer support and resolving inquiries promptly.
- Trained staff on effective communication and problem-solving techniques.
- Collaborated with departments to improve service quality and efficiency.
- Managed daily operations to ensure compliance with company policies.
- Monitored performance metrics to identify areas for improvement.
- Implemented training programs to enhance team skills and knowledge.
- Developed strategies for handling difficult situations encountered during interactions with customers.
Education
High School Diploma -
Don Antonio Lugo
Chino, CA05-1989
Skills
- Cash handling
- Inventory reconciliation
- Sales reporting
- Daily balancing
- Transaction processing
- Customer service
Languages
English
Professional
Portuguese
Professional
Timeline
Cash Office Associate
Ross Dress for Less
01.2024 - 10.2025
Bakery/Deli Specialist
Stater Brothers Markets
02.2022 - 10.2022
Warehouse Associate
Amazon
09.2020 - 02.2022
SIMS Coordinator
Wagreens
01.2002 - 10.2019
Support Manager
Walmart
03.1996 - 01.2002
High School Diploma -
Don Antonio Lugo