Rosemary Hoffman
phoenixville
Summary
Results-driven IT Director with a proven track record in effective people management and IT process improvement. Expertise in project leadership, budget management , cybersecurity compliance, and guiding cross-functional teams to achieve strategic business objectives.
Overview
25
25
years of professional experience
Work History
IT Director
Kemper Insurance Companies
04.2004 - 10.2025
- Developed IT strategy aligned with company directives to provide consistent delivery of high quality, reliable business applications.
- Led cross-functional teams including Business Analysts, Quality Analysts, Application Developers, and Project Managers. Supervised the activities of as many as 30 direct reports, several remote, all over the country and a team of contractors in India.
- Mentored IT staff, fostering professional growth and enhancing team capabilities through training programs.
- Established vendor relationships to negotiate contracts and improve service agreements for technology services.
- Coordinated large-scale technology migrations to minimize disruption while enhancing overall system capabilities.
- Facilitated seamless communication between IT personnel and other departments, promoting collaboration on key projects.
- Oversaw cybersecurity initiatives, ensuring compliance with industry regulations and best practices.
- Directed budget planning for IT projects, optimizing resource allocation and cost management strategies.
Quality Assurance Manager
Kemper Insurance Companies
05.2000 - 04.2004
- Led quality assurance initiatives to enhance compliance with industry regulations and standards.
- Developed and implemented testing protocols to improve software reliability and performance.
- Trained and mentored QA staff, fostering a culture of continuous improvement and professional development.
- Analyzed defect trends to identify root causes and drive corrective actions across teams.
Education
Bachelor of Arts - Journalism And Mass Communication
Pennsylvania State University
University Park, PASkills
- Effective people management
- Insurance business acumen
- Advanced Excel and PowerPoint skills
- Certified QA professional
- IT process improvement
- IT incident management
- Excellent communication skills
Timeline
IT Director
Kemper Insurance Companies
04.2004 - 10.2025
Quality Assurance Manager
Kemper Insurance Companies
05.2000 - 04.2004
Bachelor of Arts - Journalism And Mass Communication
Pennsylvania State University