Roshella Ball
Colver
Summary
Dynamic professional with extensive experience at Wal-Mart Supercenter, excelling in team training and customer service. Proven ability to enhance operational efficiency and ensure compliance with safety protocols. Skilled in performance monitoring and conflict resolution, fostering a collaborative environment that drives continuous improvement and exceptional service delivery.
Overview
23
23
years of professional experience
Work History
Coach
Wal-Mart Supercenter
Fayetteville
11.2016 - Current
- Trained team members on product knowledge and customer service techniques.
- Coordinated daily operations to ensure efficient store performance and workflow.
- Oversaw inventory management processes, including stock replenishment and organization.
- Assisted customers with inquiries, ensuring a positive shopping experience.
- Implemented safety protocols to maintain a secure working environment for staff.
- Facilitated communication between departments to improve overall efficiency and service.
- Monitored team performance and provided feedback for continuous improvement efforts.
Registrar
Raleigh General Hospital
Beckley
06.2013 - 11.2015
- Managed patient registration process for efficient admission and discharge.
- Verified insurance information and collected necessary patient data.
- Coordinated with medical staff to ensure accurate patient records.
- Assisted patients with inquiries regarding services and procedures.
- Trained new staff on registration protocols and systems usage.
- Maintained confidentiality of patient information in compliance with regulations.
- Collaborated with billing department to resolve registration discrepancies.
- Ensured compliance with all applicable laws, regulations, standards, and policies related to registrar activities.
- Registered patients for diagnostic appointments, surgeries and medical consultations using electronic health record system.
- Reviewed documentation prior to entry into the system for accuracy.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Processed patient medical records requests in compliance with HIPAA guidelines.
Accountant Coordinator
Global Contact Services
Mount Hope
09.2002 - 06.2010
- Managed financial records and ensured compliance with accounting standards.
- Prepared monthly financial statements and analyzed variances in budget reports.
- Trained junior staff on accounting procedures and software usage effectively.
- Created journal entries accurately and timely for month end close processes.
- Performed general ledger reconciliations on a timely basis.
Education
High School Diploma -
Independence High School
Coal City, WV05-1998
Skills
- Team training
- Customer service
- Inventory management
- Performance monitoring
- Process compliance
- Patient registration
- Medical record management
- Effective communication
- Problem solving
- Attention to detail
- Conflict resolution
- Staff collaboration
- Workflow optimization
- Safety protocols
- Talent recruitment
- Schedule oversight
- Safety awareness
- Succession planning
- Verbal and written communication
- Personal development
- Excellent sales skills
- Task delegation
- Performance evaluation
- Feedback delivery
- Compliance management
- Training exercises
Timeline
Coach
Wal-Mart Supercenter
11.2016 - Current
Registrar
Raleigh General Hospital
06.2013 - 11.2015
Accountant Coordinator
Global Contact Services
09.2002 - 06.2010
High School Diploma -
Independence High School