Rowan Oprendick
Pittston,PA
Summary
Dynamic leader with a proven track record of delivering exceptional customer service and ensuring complete customer satisfaction. Exceptional communication skills foster meaningful connections with clients, enhancing the overall service experience. Well-versed in food safety and sanitation protocols, complemented by strong computer skills and a commitment to embracing new challenges for continuous professional development. Dedicated to driving results through a customer-centric approach and a passion for excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Swing Shift Manager
McDonald's Kidder St
03.2023 - Current
- Kept employees operating productively and working on task to meet business and customer needs.
- Ensure that operations are running smoothly and safely, customers service and satisfaction.
- I have received many high ranking surveys for my customer service.
- Exercised composure under pressure and in escalated customer service scenarios.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Employee
Dragon Knight Games
03.2022 - 01.2023
- Counter work
- Restock
- Customer Service,
- Trading Card Sorting, and Trading Card Game Event Manager.
- Skilled at working independently and collaboratively in a team environment.
Education
Bachelor of Science - Criminal Justice
Drury University
Springfield, Missouri, MO12-2025
Associate of Applied Science (AAS) - Criminal Justice
State Fair Community College
Sedalia, MO11.2022
Skills
- Customer retention
- Checklist management
- Leadership (2 years)
- Sales (3 years)
- Cash handling (2 years)
- Food Service (3 years)
- Retail sales (2 years)
- Communication skills (3 years)
- Time management (2 year)
- Typing (2 years)
- Management (2 years)
- Organizational skills (2 years)
- Shift Management (2 years)
- Computer skills (3 years)
- Restaurant management (2 year)
- Team management (2 years)
- Customer service (4 years)
- Delegation (2 years)
- Customer satisfaction (4 years)
- Money counting (2 years)
- Multitasking (4 years)
Certification
Driver's License
Languages
English - Native
Timeline
Swing Shift Manager
McDonald's Kidder St
03.2023 - Current
Employee
Dragon Knight Games
03.2022 - 01.2023
Bachelor of Science - Criminal Justice
Drury University
Associate of Applied Science (AAS) - Criminal Justice
State Fair Community College