Roxanne Garcia
Honesdale
Summary
Experienced with providing outstanding service at front desk in hotel setting. Utilizes effective communication and problem-solving skills to enhance guest satisfaction and streamline check-in/check-out processes. Knowledge of hotel management software and reception protocols ensures seamless daily operations.
Overview
19
19
years of professional experience
Work History
Front Desk Receptionist
Wayne Inn
Honesdale, PA
01.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Assistant Store Manager
Family Dollar
Hawley, PA
10.2020 - 11.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Virtual Assistant
Virtual Assistance by Roxie
Online
08.2006 - 02.2018
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
Education
Associate of Science - Oncology Data Specialist
Rochester Community And Technical College
Rochester, MN03-2027
No Degree - Medical Assisting
Ultrasound Diagnostic School
Iselin, NJ05-2002
Skills
- Client services
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Scheduling
- Verbal and written communication
- Administrative skills
Timeline
Front Desk Receptionist
Wayne Inn
01.2023 - Current
Assistant Store Manager
Family Dollar
10.2020 - 11.2021
Virtual Assistant
Virtual Assistance by Roxie
08.2006 - 02.2018
Associate of Science - Oncology Data Specialist
Rochester Community And Technical College
No Degree - Medical Assisting
Ultrasound Diagnostic School