Roxanne Mynatt
Pittsburgh
Summary
Dynamic worker excelling in customer service and strategic planning; enhanced store operations through effective team leadership and relationship building, driving increased brand awareness and customer loyalty. Skilled in POS systems, ensuring accurate transactions and fostering a positive shopping experience.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
13
13
years of professional experience
Work History
Assistant Store Manager
St. Vincent De Paul Thrift Store and Donation Center
05.2025 - Current
- Help manage store orders and deliveries.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Sales Associate
Target
11.2022 - 05.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Assisted customers resolve technical issues as well as inform them of the latest technology trends.
- Ensured produce was rotated and stocked appropriately.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Handled community relationships.
- Assisted with store product orders.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Assistant Store Manager
Family Dollar
02.2021 - 10.2022
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
Sales Associate
Jo-Ann Stores LLC
08.2019 - 03.2020
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided personalized evaluations of crafts. Ensuring the customer measures twice and cuts once.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Assistant Store Manager
Family Dollar
01.2018 - 12.2018
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated Merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Processed payments for credit card and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within the monthly tolerance levels and compiled financial data in compliance with budget.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
Activities Coordinator
Evergreen Health Care Center
12.2013 - 12.2016
- Coordinated, planned, developed and implemented activities designed to enrich lives of assisted living residents.
- Enhanced participant engagement by incorporating creative activities and events into the daily schedule.
- Organized diverse activities, addressing various interests and promoting social interaction among participants as well as personalized physical engagement.
- Encouraged, supported and assisted residents with activities and documented activity attendance and degree of involvement.
- Maintained and ordered supplies for activities.
- Assisted management in developing new programs for improved resident satisfaction and overall wellbeing.
- Promoted physical wellness through the implementation of group exercise classes tailored to various ability levels.
- Contributed to resident care planning by participating in assessment, developing service plan goals and maintaining progress notes.
- Facilitated communication between participants and their families, ensuring consistent updates on involvement levels and achievements within the program.
Personal Care Assistant
Private Family Client
06.2012 - 11.2013
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
Education
High School Diploma -
Kelseyville High School
Kelseyville, CA06-2012
No Degree - Nursing
Yuba College
Clearlake, CASkills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Team building and leadership
- POS systems operations
- Strategic planning
- Relationship building and management
Languages
English
Native or Bilingual
Spanish
Limited Working
Sign Language (ASL)
Limited Working
Timeline
Assistant Store Manager
St. Vincent De Paul Thrift Store and Donation Center
05.2025 - Current
Sales Associate
Target
11.2022 - 05.2025
Assistant Store Manager
Family Dollar
02.2021 - 10.2022
Sales Associate
Jo-Ann Stores LLC
08.2019 - 03.2020
Assistant Store Manager
Family Dollar
01.2018 - 12.2018
Activities Coordinator
Evergreen Health Care Center
12.2013 - 12.2016
Personal Care Assistant
Private Family Client
06.2012 - 11.2013
High School Diploma -
Kelseyville High School
No Degree - Nursing
Yuba College
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