Summary
Overview
Work History
Education
Skills
Timeline
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Roya Lemon

Philadelphia,Pa

Summary

Customer service representative able to resolve customer concerns and problems quickly and efficiently. Experience in a fast-paced and energetic environment that prioritizes customer needs and concerns.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

14
14
years of professional experience

Work History

Telephone Interviewer

Dynata
08.2024 - 07.2025
  • Followed call center protocols when notifying participants of call purpose and use of information.
  • Gathered data and insights from participants during telephone interviews.
  • Provided quality customer service to earn satisfaction ratings of [Number]%.
  • Administered phone interviews to survey participants.

Fulfillment Associate

Macy's
11.2023 - 01.2024
  • Help customers with online orders
  • Handled customer inquiries, answered questions, and resolved problems in a timely manner
  • Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards

Package Handler

UPS
01.2012 - 07.2022
  • Sorted incoming shipments and separated packages by size, type and destination within warehouse.
  • Scanned packages with RF scanner, sorted packages and palletized products according to warehouse or shipping destination.
  • Bagged customer items in alignment with industry best practices.

Education

High School Diploma -

King Martin Luther High School
06.2007

Skills

  • Customer service
  • Computer literacy
  • Communication skills
  • Packaging
  • Sorting
  • Script adherence
  • Flexibility
  • Active learning

Timeline

Telephone Interviewer

Dynata
08.2024 - 07.2025

Fulfillment Associate

Macy's
11.2023 - 01.2024

Package Handler

UPS
01.2012 - 07.2022

High School Diploma -

King Martin Luther High School

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Roya Lemon