Royce Taylor

Dedicated IT-focused professional with 5+ years of experience supporting customers and end users in fast-paced environments, combining strong customer service expertise with hands-on technical support. Proven ability to troubleshoot hardware and software issues, install and support applications, and resolve technical inquiries efficiently while maintaining high levels of customer satisfaction. Experience includes customer-facing roles such as Cashier, Key Holder, Customer Service Representative, and field-based technical support.

Technically experienced in working with IP-based devices, including network-connected printers and copier systems, identifying IP addresses, and configuring IP ranges to resolve software connectivity and device discovery issues. Skilled in software installation, application troubleshooting, and basic networking concepts, with the ability to analyze problems, identify root causes, and escalate complex technical issues when necessary. Comfortable documenting incidents, maintaining accurate system records, and communicating technical information clearly to non-technical users.

Proficient in Microsoft Outlook, Word, and Excel, with strong attention to detail and accuracy in documentation and data entry. Known for reliability, adaptability, and the ability to work independently or collaboratively to support both customer needs and technical operations.