R. Steven Brown
Owner And Director Of Operations At Afford A Pool And Spa
Hanover,PA
Summary
Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.
Overview
34
34
years of professional experience
Work History
Owner
Afford A Pool and Spa
Hanover, PA
03.1998 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced company's market position by identifying and pursuing new business opportunities.
- Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Marketing & Sales
Anthony & Sylvan Pools
, Maryland
09.1995 - 12.1997
Project Director
Ryan Homes
04.1991 - 11.1995
Education
Business - Management, Marketing, and Related Support Services
Towson University
Towson, Maryland 01.1994 - 01.1995
Associate of Arts - Business Administration And Management
Catonsville Community College
Catonsville, Maryland 05.2001 -
Skills
- Project Management
- Change Management
Business operations
Employee training
Client consultation
Team leadership
Process improvement
Problem solving
Business management
Client service
Small business operations
Marketing
Staff management
Negotiation
Strategic planning
Sales leadership
Operations management
Project management
Contract management
Contract negotiation expertise
Decision-making
Self motivation
Timeline
Associate of Arts - Business Administration And Management
Catonsville Community College
05.2001 -
Owner
Afford A Pool and Spa
03.1998 - Current
Marketing & Sales
Anthony & Sylvan Pools
09.1995 - 12.1997
Business - Management, Marketing, and Related Support Services
Towson University
01.1994 - 01.1995
Project Director
Ryan Homes
04.1991 - 11.1995
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