Ruatu Desai
Gibsonia
Summary
Dynamic banking expert with robust experience of 12 plus years , renowned for strategic leadership and driving operational enhancements, fostering customer satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Branch Manager
Chase Bank
Pittsburgh
01.2022 - Current
- Supervised staff and provided training to enhance team performance.
- Managed daily branch operations and ensured compliance with banking regulations.
- Developed and implemented strategies to improve customer service experience.
- Analyzed financial reports to identify areas for operational improvement.
- Coordinated marketing initiatives to promote bank products and services.
- Resolved customer inquiries and issues efficiently to maintain satisfaction.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
Branch Manager
Citizens Bank
Wexford
06.2013 - 12.2021
- Cultivated customer relationships through targeted outreach and strategic initiatives.
- Collaborated cross-functionally to establish branch goals aligned with strategic objectives.
- Built strong partnerships with external vendors and suppliers to enhance service delivery.
- Engaged in community events to elevate brand awareness and outreach efforts.
- Provided support to other branches during peak periods or special projects as needed.
- Implemented internal control procedures that minimized risk exposure and maximized profitability.
- Oversaw daily branch operations, ensuring strict compliance with banking regulations.
Education
Masters of Commerce - Banking And Commerce
University of Mumbai
IndiaSkills
- Training and development
- Compliance expertise
- Financial analysis
- Customer service strategy
- Operational management
- Leadership skills
- Problem solving
- Strategic planning
- Relationship building
Languages
Hindi
Professional
Certification
Notary
Accomplishments
Top Performing Team Year 2019
Timeline
Branch Manager
Chase Bank
01.2022 - Current
Branch Manager
Citizens Bank
06.2013 - 12.2021
Masters of Commerce - Banking And Commerce
University of Mumbai