Ruby Ortiz
Alleguard
Lenhartsville
1
Language
2027
years of professional experience
Client service professional with track record of effectively handling client inquiries and providing tailored solutions. Known for strong commitment to team collaboration and achieving positive results. Valued for adaptability and top-notch customer interaction skills.
Work History
Client Service Specialist
- Assisted clients in navigating services, ensuring clarity and satisfaction with processes.
- Collaborated with team members to streamline service delivery and enhance client experience.
- Adapted quickly to changing client needs, ensuring timely and accurate responses.
- Provided exceptional client support through effective communication and problem resolution.
Medical Receptionist (part Time)
- Assisted in maintaining electronic health records for seamless access to patient data.
- Communicated effectively with patients regarding insurance coverage and payment options.
- Collected and verified patient information for accuracy during check-in process.
- Managed patient scheduling and appointment confirmations for optimal workflow.
Dispatcher
9 Months- Monitored vehicle locations using GPS tracking systems, ensuring timely and accurate deliveries.
- Managed customer inquiries related to shipment status, enhancing satisfaction through clear updates.
- Communicated effectively with drivers to address route changes and resolve issues promptly.
- Coordinated daily dispatching of shipments to optimize delivery schedules and improve operational efficiency.
Dispatcher
1 Year 9 Months- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Addressed customer inquiries through email to enhance satisfaction.
- Maintained accurate records of incoming and outgoing correspondence.
- Collaborated with warehouse staff to streamline loading processes and reduce delays in dispatch operations.
- Coordinated shipment schedules to optimize delivery routes and reduce transit times.
Dispatcher (high call volume)
1 Year 10 Months- Scheduling & dispatching drivers, work crews, vehicles & equipment to appropriate locations
- Responding to customers' inquiries
- Monitored communication systems to track vehicle locations and optimize routes for efficiency.
- Managed scheduling of deliveries, prioritizing urgent requests and maintaining service standards.
- Coordinated emergency response logistics, ensuring timely dispatch of resources to critical locations.
Education
Diploma
Skills
Telephone communication
Customer support
Financial coordination
Effective communication
Record keeping
Meeting deadlines
Documentation skills
File management
Telephone skills
Follow-up communication
Deadline management
Document management
Languages
Spanish
Professional Working
Timeline
Dispatcher
Alleguard
11.2025 - CurrentRead More
Dispatcher
Intercoastal Trucking
02.2024 - 11.2025Read More
Dispatcher (high call volume)
Cam Energy
03.2022 - 01.2024Read More
Client Service Specialist
Activist Connect Remote
Read More
Medical Receptionist (part Time)
Family Medicine
Read More
Fort Hamilton High School
Diploma
Read More