Rudy Delacruz
Reading,PA
Summary
As an aspiring IT professional with certifications in CompTIA A+ and Network+, actively seeking a Technology Support Specialist position to expand knowledge and experience. Strong technical skill set and background in providing exceptional customer service. Eager to leverage expertise to enhance tech support services. Committed to making a meaningful impact and contributing to the success of tech support. Dedicated to continuously improving and staying at the forefront of industry advancements.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Sales Associate
Harbor Freight Tools
12.2023 - Current
- Collaborated with team members to ensure a smooth and successful grand opening
- Drove sales to achieve daily and monthly targets
- Managed cashier duties, ensuring accurate and efficient transactions
Baker/Packer
Sam’s Club
06.2023 - 12.2023
- Collaborated and communicated effectively with team members to ensure all tasks were completed on time
- Baked and prepared goods for sale, ensuring freshness and quality
Host/Carside Server
Applebees
05.2021 - 06.2023
- Warmly greeted and escorted guests to their tables, ensuring a positive first impression
- Collaborated with waitstaff, kitchen staff, and managers to deliver exceptional service and meet guest satisfaction
Education
Cyber Defense Certificate Program - networking concepts, troubleshooting, and security protocols
Reading Area Community College
Reading, PA10.2024
High School - AP Statistics, Honors Pre-Calculus, Honors Calculus
Muhlenberg Area High School
Muhlenberg, PA06.2023
Skills
- Active Directory
- Event viewer
- Building a computer
- Hardening Users accounts for security
- Monitoring network Statistics
- Subnetting
- DHCP and DNS Server
- Managing user roles and permissions
- Customer Service
Qualifications
CompTIA A+, 02/25, CompTIA Network+, 01/24, Graduated from Muhlenberg Area High School with a weighted 4.0 GPA and Reading Area Community College’s Cyber Defense Certificate Program and made the Dean's List., Extensive experience in customer service roles, adept in providing training. Strong ability to address and resolve issues, ensuring high levels of user satisfaction., Solid problem-solving skills with a focus on client/server software, PCs, and networking. Capable of troubleshooting and repairing various devices, including Chromebooks and iPads., Proven experience working collaboratively with teams, including contributing to successful store openings and managing technology implementations.
Certification
Comptia A+
Comptia Network+
Timeline
Senior Sales Associate
Harbor Freight Tools
12.2023 - Current
Baker/Packer
Sam’s Club
06.2023 - 12.2023
Host/Carside Server
Applebees
05.2021 - 06.2023
Cyber Defense Certificate Program - networking concepts, troubleshooting, and security protocols
Reading Area Community College
High School - AP Statistics, Honors Pre-Calculus, Honors Calculus
Muhlenberg Area High School
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