Russette Estevez
Glenside
Summary
Friendly and dependable customer service professional with over six years of experience supporting clients, managing accounts, and leading service teams. I genuinely enjoy helping people feel heard, understood, and taken care of. I work well in fast-paced environments, handle high communication volume comfortably, and learn new technology quickly. I am seeking a Customer Service or Sales Representative position with Verizon, and I am especially interested in evening or overnight shifts.
Overview
6
6
years of professional experience
Work History
Customer Service Representative / Team Leader
GoGo Grandparent
01.2017 - 01.2021
- Team Leader (Final 2 Years)
- Supported and guided customer service representatives to help them succeed in their roles
- Trained new team members on systems, service expectations, and communication standards
- Helped resolve more complex customer concerns and escalated situations
- Worked closely with team members to improve workflow and service quality
- Helped maintain a positive and supportive team environment
- Customer Service Representative
- Assisted customers daily through phone support and service coordination
- Worked closely with elderly customers, helping them comfortably use technology-based services
- Resolved service concerns with patience, empathy, and efficiency
- Maintained detailed and accurate service records
- Consistently balanced speed, quality, and customer satisfaction
Contract Administrator
Dezer Development
01.2015 - 01.2017
- Managed contracts and documentation for private real estate clients
- Communicated regularly with clients, legal teams, and internal departments
- Assisted with sales support and helped track transaction progress
- Maintained organization and confidentiality for high-level accounts
- Built strong working relationships through reliable and professional communication
Education
Associate Degree -
Miami Dade College
Miami, FLHigh School Diploma -
Mother Cabrini High School
New York, NYSkills
- Customer care and relationship building
- Clear, kind, and effective communication
- Problem solving
- Conflict resolution
- Handling high call and message volume
- Technology troubleshooting
- Device support
- Sales support
- Product guidance
- Team leadership
- Training and development
- Organization
- Time management
- Fast and accurate typing proficiency
- Strong attention to detail
- Adaptable
- Quick to learn new systems
Additional Information
Comfortable working evening and overnight schedules, Strong written and verbal communication skills, Experienced with both phone-based and message-based customer support, Naturally organized and dependable team member
Leadership And Volunteer Experience
- Ministry and Community Support, Helped organize and lead support groups for ministry families, Assisted with planning church events and coordinating volunteers, Supported outreach and community programs through organization and communication
- Educational & Program Organization, Coordinated structured planning, scheduling, and instruction across multiple age groups, Managed logistics, budgeting, and resource organization, Strengthened communication and leadership skills through teaching and mentoring
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
French
Elementary
Accomplishments
- Dedicated mother of eight children and full-time homeschool educator. This role reflects strong leadership, organization, communication, and long-term planning skills while managing education, scheduling, and daily operations for a large family.
Timeline
Customer Service Representative / Team Leader
GoGo Grandparent
01.2017 - 01.2021
Contract Administrator
Dezer Development
01.2015 - 01.2017
Associate Degree -
Miami Dade College
High School Diploma -
Mother Cabrini High School