Ruth Mutzig
Pittsburgh
Summary
Dynamic individual with hands-on experience in customer service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Bartender/Server
Sports Palace inc/ Homerun Harry’s
08.2016 - Current
- Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
- Efficiently handled cash transactions and accurately processed payments using POS system
- Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
- Consistently earned positive feedback ratings by establishing rapport with patrons and providing friendly, responsive service
- Demonstrated exceptional multitasking skills during peak hours, accurately managing tables
- Collaborated with kitchen staff to ensure timely delivery of food orders to customers
- Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
Call Center Specialist
EQS
05.2013 - 06.2016
- Assisted patients with enrollment, renewal, and eligibility verification for Medicare and Medicaid programs.
- Provided exceptional customer service by answering questions regarding healthcare coverage, benefits, and application requirements.
- Guided patients through enrollment processes while ensuring compliance with federal and state regulations.
- Collected, reviewed, and verified personal and financial documentation needed for benefit applications.
- Maintained accurate and confidential patient records using electronic health and customer management systems.
- Educated patients on available healthcare plans, coverage options, and community resources.
- Resolved enrollment issues and coordinated with insurance providers, healthcare agencies, and case managers to ensure timely processing.
- Conducted outbound and inbound calls to assist patients with application status updates and required follow-up actions.
- Met productivity, quality assurance, and customer satisfaction goals in a fast-paced call center environment.
- Appointment scheduling
- Customer service
Line Cook
Eat'n Park Hospitality Group
08.2009 - 03.2014
- Prepared and cooked a variety of dishes according to recipes, quality standards, and presentation guidelines
- Managed food inventory and ensured proper storage and rotation of ingredients to minimize waste
- Maintained a clean and organized work station, following sanitation guidelines at all times
- Assisted in training new line cooks on cooking techniques, recipe execution, and safety procedures
Education
GED - undefined
Franklin High School
Franklin, PASkills
- Customer service
- Computer skills
- Scheduling
- Excellent communication skills
- Problem solving
- Bartending
- Serving
Certification
Ramp
Languages
English
Timeline
Bartender/Server
Sports Palace inc/ Homerun Harry’s
08.2016 - Current
Call Center Specialist
EQS
05.2013 - 06.2016
Line Cook
Eat'n Park Hospitality Group
08.2009 - 03.2014
GED - undefined
Franklin High School