Ruzmaedy Familia
Chester
Summary
Dynamic manager with a proven track record at Chick-fil-A, excelling in team leadership and customer service. Enhanced customer satisfaction through effective conflict resolution and strategic planning. Skilled in staff training and development, fostering high-performing teams while maximizing operational efficiency. Committed to creating a positive work environment and driving team success.
Overview
3
3
years of professional experience
Work History
Manager
Chick-fil-A
01.2022 - 12.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Education
Associate of Business Administration - Business Administration And Management
Pennsylvania State University
Media, PA05-2028
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
Languages
Spanish
Native or Bilingual
Timeline
Manager
Chick-fil-A
01.2022 - 12.2024
Associate of Business Administration - Business Administration And Management
Pennsylvania State University
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