Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Ryan DeLorraine

Avondale

Summary

Professional pharmacist and multi unit leader with extensive experience in managing pharmacy operations, P&L management, and leading teams across multiple complex districts to achieve optimal results including top district in the Tri-State region over past 2 years. Utilizes strong leadership skills to foster team collaboration and achieve high levels of customer satisfaction. Adept at ensuring regulatory compliance, optimizing inventory management, and enhancing customer service. Strong focus on collaboration, adaptability, and delivering consistent outcomes. Ability to empower colleagues and skilled in staff training with employee retention rates > 95% to ensure goals and workflow optimization for the business are met. Strategic planner with commitment to maintaining high standards in all aspects of pharmacy management while delivering successful P&L metrics across the region

Overview

12
12
years of professional experience
1
1
Certification

Work History

Pharmacy Manager

CVS Health
01.2017 - Current
  • District Paragon Winner for Most Outstanding pharmacist in DE 2021 & 2024
  • District Leader Emerging Leader 2023 - Present
  • Led pharmacy operations, ensuring compliance with regulatory standards and organizational policies.
  • Developed training programs for pharmacy staff, enhancing efficiency and service quality.
  • Overseeing stretch assignments for 12+ stores in the multiple districts throughout Delaware and Baltimore, Maryland with specific implications on WeCare to drive customer service and Operational Risk to comply with Board of Pharmacy Standards
  • Highly knowledgeable in motivating teams, corporate management, and leadership needed to increase metrics that are driving forces of company core values
  • Processing 5500-6500 scripts per week, leading/collaborating with a team of 20-25 employees while increasing workflow production, customer satisfaction rates, and promised times for prescription
  • Successfully opened a new CVS location in Newark Delaware in August of 2021

Pharmacy Manager

CVS Health
01.2018 - 01.2021
  • Processing 4000-4800 scripts per week, leading/collaborating with a team of 15-20 employees while increasing workflow production, customer satisfaction rates, and promised times for prescriptions
  • COVID / Expanded Immunization Leader for the District
  • Administration of vaccines during peak flu/covid seasons
  • Tasked with opening a brand new CVS location. Hired and mentored new employee training on customer care, pharmacy operations, and state/federal rules/regulations while gradually overseeing a 500 script/day enterprise
  • Successfully opened the new CVS store in Newark Delaware in 2018

Staff Pharmacist / Pharmacist in Charge

Manor Pharmacy
09.2013 - 01.2017
  • Dispensed medications accurately, ensuring compliance with safety protocols and regulatory standards. Processing 1200-1400 scripts per week
  • Leading/collaborating with a team of 6-8 employees
  • Maintained pharmacy operational standards and performance metrics such as “Star Ratings” to increase patient compliance and pharmacy reimbursement rates
  • Hired and mentored new employee training on customer care, pharmacy operations, and state/federal rules and regulations
  • Motivate pharmacy staff, increase technician knowledge, and decrease knowledge gaps to create the most efficient workflow

Education

Doctor of Pharmacy -

University of the Sciences, Philadelphia College of Pharmacy
Philadelphia, PA
05.2013

Skills

  • Pharmacy operations management
  • Profit and loss oversight
  • Organizational strategy development
  • Drug Diversion
  • Interdepartmental communication
  • Loss Prevention
  • Pharmacy benefit management expert
  • Medication reconciliation
  • Pharmacy informatics
  • Prescription verification
  • Workflow optimization
  • Medicare Part B Compliance
  • Vaccination Administration/CPR Certification
  • Audit Preparation/Resolution
  • Patient education and counseling

Certification

  • Delaware Pharmacist License: September 2013 - Present (License # A1-0004476)
  • Licensed Consultant Pharmacist in DE: February 2017 - Present
  • Pennsylvania Pharmacist License: in progress, to be completed by August 2025
  • APhA Pharmacy Based Certified Immunizer: July 2013 - Present
  • American Red Cross Association CPR Certification: August 2015- Present

Affiliations

  • American Pharmacist Association, 2007- Present
  • Delaware Pharmacist Society, 2013 - Present
  • National Community Pharmacy Association
  • Member 2007 - 2013
  • Vice President (PCP Chapter) 2010 - 2011

Timeline

Pharmacy Manager

CVS Health
01.2018 - 01.2021

Pharmacy Manager

CVS Health
01.2017 - Current

Staff Pharmacist / Pharmacist in Charge

Manor Pharmacy
09.2013 - 01.2017

Doctor of Pharmacy -

University of the Sciences, Philadelphia College of Pharmacy

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Ryan DeLorraine