Ryan Haas
Erie
Summary
Dynamic professional with a proven track record at Round One Entertainment, adept in customer relationship management and data analysis. Excelled in enhancing team performance and customer loyalty through effective leadership and analytical skills. Demonstrated expertise in financial reporting and risk management, ensuring operational excellence and strategic growth.
Overview
12
12
years of professional experience
Work History
Arcade Manager
Round One Entertainment
04.2021 - 01.2024
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Managed and motivated employees to be productive and engaged in work.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Biochemistry Research Assistant
Mercyhurst University
01.2020 - 11.2021
- Prepared samples for analysis by performing complex sample preparation tasks.
- Interpreted laboratory results to provide technical advice to scientists.
- Set and oversaw quality assurance guidelines for laboratory work.
- Participated in lab meetings and project presentations.
- Recorded and analyzed data to produce reports of results.
- Participated in research projects by designing and executing experiments.
- Researched grant and funding proposal opportunities in philanthropic databases to identify potential income sources.
Pharmacy Technician
Giant Eagle
10.2017 - 07.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Resolved third-party billing, computer system and customer service issues.
Assistant Store Manager
Country Fair
09.2016 - 10.2017
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
Inventory Manager
Valu Home Centers
02.2014 - 09.2016
- Strengthened inventory processes to balance supply needs with budget and space limitations.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Designed and implemented successful inventory control system to track inventory levels and optimize stock levels.
- Developed and implemented policies and procedures for inventory management.
- Created and updated regular inventory reports and records.
- Analyzed inventory data to identify and address stock discrepancies.
Lifeguard
Splash Lagoon Indoor Waterpark
03.2012 - 02.2014
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Responded to emergency situations in a timely, efficient manner.
Education
High School Diploma -
McDowell Senior High
Erie, PANo Degree - Biochemistry
Mercyhurst University
Erie, PASkills
- Employee scheduling
- Strong work ethic
- Team collaboration
- Reliability
- Organizational skills
- Data analysis
- Analytical skills
- Customer service
- Customer relationship management
- Financial reporting
- Risk management
- Software Proficiency (Microsoft Office)
Timeline
Arcade Manager
Round One Entertainment
04.2021 - 01.2024
Biochemistry Research Assistant
Mercyhurst University
01.2020 - 11.2021
Pharmacy Technician
Giant Eagle
10.2017 - 07.2020
Assistant Store Manager
Country Fair
09.2016 - 10.2017
Inventory Manager
Valu Home Centers
02.2014 - 09.2016
Lifeguard
Splash Lagoon Indoor Waterpark
03.2012 - 02.2014
High School Diploma -
McDowell Senior High
No Degree - Biochemistry
Mercyhurst University
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