Ryan Hanna
Harrisburg
Summary
Dynamic and detail-oriented professional with extensive experience in housekeeping and data entry at Rhiver’s Bend Health & Rehab. Proven ability to enhance patient care through effective collaboration and problem-solving. Skilled in electronic health records and process optimization, consistently achieving high standards in cleanliness and customer satisfaction. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
30
30
years of professional experience
Work History
housekeeping, NA
Rhiver’s Bend Health & Rehab
01.2023 - 06.2025
- Completed day-to-day duties accurately and efficiently.
- Assisted patients with daily living activities and personal hygiene needs.
- Documented patient information accurately in electronic health records systems.
- Collaborated with healthcare team to develop and implement care plans.
- Maintained cleanliness and organization of guest rooms and common areas.
- Managed laundry operations, including washing, drying, and folding linens.
- Maintained organized physical and electronic filing systems for easy access.
- Assisted in updating and optimizing data entry processes for efficiency.
- Verified information against source documents to ensure data integrity.
- Entered data into company database with high accuracy and attention to detail.
- Collaborated with team members to resolve data discrepancies promptly.
- Utilized spreadsheet software to manage and analyze data sets effectively.
housekeeping, NA
Colonial Park Care Center
01.2021 - 01.2023
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Assisted patients with daily living activities and personal hygiene needs.
- Monitored patients' vital signs and reported changes to nursing staff.
- Documented patient information accurately in electronic health records systems.
- Collaborated with healthcare team to develop and implement care plans.
- Maintained cleanliness and organization of patient care areas and equipment.
- Maintained cleanliness and organization of guest rooms and common areas.
- Managed laundry operations, including washing, drying, and folding linens.
- Utilized cleaning equipment and chemicals following safety protocols.
- Collaborated with staff to meet daily cleaning schedules and standards.
Call center, Data entry
Aerotek/ EZ Pass
09.2020 - 10.2020
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
stock and cashier
Family Dollar
09.2019 - 03.2020
- Maintained organized and clean checkout area for optimal customer experience.
- Processed customer transactions accurately and efficiently.
- Assisted customers in locating products throughout the store.
- Handled cash, credit, and debit transactions securely and responsibly.
- Restocked shelves promptly to ensure product availability for customers.
- Collaborated with team members to enhance store operations and service quality.
Commercial Janitorial Cleaner
Omex Janitorial
Harrisburg
09.2018 - 09.2019
- Performed routine cleaning of commercial facilities using appropriate tools and techniques.
- Operated floor care equipment for effective cleaning and maintenance of surfaces.
- Maintained cleanliness in offices, restrooms, and common areas to meet standards.
- Collaborated with team members to ensure efficient workflow during cleaning shifts.
- Followed safety protocols when handling cleaning chemicals and equipment.
- Reported maintenance issues to management for timely resolution and action.
- Inspected work areas for cleanliness and identified areas needing additional attention.
Warehouse Inbound
Integrity Staffing Solutions/Amazon
10.2016 - 04.2017
- Stow, forklift, pit
Collections -Data Entry
NRA Group LLC.
10.2015 - 09.2016
- Scanner, notating, filing
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Worked with cross-functional teams to achieve goals.
Housekeeping
Hilton Harrisburg
Harrisburg
05.2014 - 10.2014
- Organized housekeeping carts with necessary supplies at the start of shift.
- Performed household tasks, such as light housekeeping, meal preparation, grocery shopping.
- Performed light housekeeping duties such as stocking supplies, cleaning rooms.
- Served as a liaison between guests and housekeeping staff when necessary.
- Performed daily housekeeping duties, changing bed linens and cleaning bathrooms.
- Performed light housekeeping duties including laundry, cleaning, and meal preparation.
- Responded promptly to guest requests regarding housekeeping issues or complaints.
- Oversaw day-to-day operations of front desk, housekeeping and concierge services.
Sales Associate – Shoe Department
Macy’s Inc.
Harrisburg
09.2005 - 05.2012
- Provided excellent customer service
- Maintained inventory
Department Manager-Children’s Apparel
JC Penney, Inx.
Eatontown
09.1998 - 09.2005
- Provided excellent customer service
- Monitored all sales associates in the department
- Maintained inventory
Cashier
Lord & Taylor
Eatontown
02.1997 - 09.1998
- Provided excellent customer service
- Assisted in Inventory control
Data Entry Processor
First Option Health Plans
Neptune
06.1995 - 08.1997
- (Started as an internship then went full time)
- Processed and researched information from hospitals and Insurance companies regarding claims
- Sorted mail
- Filed
- Light typing as needed
- Maintained patient records while ensuring confidentiality and compliance with regulations.
- Processed and entered data into healthcare management systems accurately.
- Collaborated with team members to streamline data entry workflows and improve efficiency.
- Assisted in training new staff on data entry protocols and software usage.
- Conducted regular audits of entered data to ensure consistency and accuracy.
Education
Associate of Applied Science - Special Education, Nursing
Brookdale Community College
Lincroft, NJ01.1999
Diploma -
Long Branch High School
Long Branch, NJ01.1997
Skills
- Electronic health records
- Data entry
- Laundry management
- Cleaning protocols
- Patient assistance
- Customer service
- Problem solving
- Time management
- Process optimization
- Housekeeping and cleaning
References
Available Upon Request
Timeline
housekeeping, NA
Rhiver’s Bend Health & Rehab
01.2023 - 06.2025
housekeeping, NA
Colonial Park Care Center
01.2021 - 01.2023
Call center, Data entry
Aerotek/ EZ Pass
09.2020 - 10.2020
stock and cashier
Family Dollar
09.2019 - 03.2020
Commercial Janitorial Cleaner
Omex Janitorial
09.2018 - 09.2019
Warehouse Inbound
Integrity Staffing Solutions/Amazon
10.2016 - 04.2017
Collections -Data Entry
NRA Group LLC.
10.2015 - 09.2016
Housekeeping
Hilton Harrisburg
05.2014 - 10.2014
Sales Associate – Shoe Department
Macy’s Inc.
09.2005 - 05.2012
Department Manager-Children’s Apparel
JC Penney, Inx.
09.1998 - 09.2005
Cashier
Lord & Taylor
02.1997 - 09.1998
Data Entry Processor
First Option Health Plans
06.1995 - 08.1997
Associate of Applied Science - Special Education, Nursing
Brookdale Community College
Diploma -
Long Branch High School
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