Ryan Keefe
Pittsburgh
Summary
Dynamic Certified Pharmacy Technician with extensive experience at CVS Health Corporation, excelling in prescription management and customer service. Proven ability to enhance pharmacy efficiency through effective problem-solving and meticulous attention to detail. Skilled in HIPAA compliance and inventory management, ensuring high-quality service and patient confidentiality.
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Accomplished and certified Pharmacy Technician with over 9 years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
Driven Pharmacy Technician with 8 years of experience and success in working within fast-paced Emergency Dept pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
CVS HEALTH CORPORATION
03.2025 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Certified Pharmacy Technician
Allegheny General Hospital
04.2018 - 12.2024
- Entered and processed patients' prescriptions into internal system.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
Pharmacy Technician
CVS Pharmacy
03.2016 - 04.2018
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Counted, measured, and compounded medications following standard procedures.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Resolved third-party billing, computer system and customer service issues.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Education
Associate of Arts - Interior Design
Art Institute of Pittsburgh
Pittsburgh, PA08-2011
GED -
Warren Area High School
Warren06-1992
Skills
- Prescription labeling
- Problem-solving skills
- HIPAA
- Pharmacy operations
- Drug storage procedures
- Manual and automated medication dispensing
- Updating medication histories
- Patient confidentiality
- Proper labeling procedures
- Advanced math skills
- Pharmacy and customer records management
- Point of sale systems proficiency
- Insurance confirmation
- Drug security
- Prescription management
- Insurance verification
- HIPAA regulations
- Proper labeling
- Regulatory compliance
- Verbal and written communication
- Medication preparation
- Filling prescriptions
- Stocking medications
- Medication dispensing
- Record keeping
- Refill requests
- Pharmaceutical calculations
- Inventory management
- Prescription verification
- Data entry
- Customer service
- FDA and HIPAA compliance
- Time management
- Multitasking and organization
- Attention to detail
- Insurance billing
- Patient paperwork
- Quality assurance and control
- Drug inventory control
Certification
- CPhT - Certified Pharmacy Technician
- CMT - Certified Medication Technician
Timeline
Certified Pharmacy Technician
CVS HEALTH CORPORATION
03.2025 - Current
Certified Pharmacy Technician
Allegheny General Hospital
04.2018 - 12.2024
Pharmacy Technician
CVS Pharmacy
03.2016 - 04.2018
Associate of Arts - Interior Design
Art Institute of Pittsburgh
GED -
Warren Area High School
Similar Profiles
Sharon KubiakSharon Kubiak
Supervisor at CVS HEALTH CORPORATIONSupervisor at CVS HEALTH CORPORATION
Aalyia CastleAalyia Castle
Customer Service Advocate at CVS HEALTH CORPORATIONCustomer Service Advocate at CVS HEALTH CORPORATION
Jayla BulluckJayla Bulluck
Split Case Picker at CVS HEALTH CORPORATIONSplit Case Picker at CVS HEALTH CORPORATION
Courtney SargentCourtney Sargent
Regional Mobility Manager at Laurel Medical SolutionsRegional Mobility Manager at Laurel Medical Solutions
Jamie BrunoJamie Bruno
Teacher Educator at ABCs For ChildrenTeacher Educator at ABCs For Children