Safety- and satisfaction-oriented management professional with strong history of success in developing strong relations. Handle day-to-day situations with strong attention to detail and personable mindset. Skilled in handling stressful and unexpecting situations.
Overview
15
15
years of professional experience
Work History
Residential Manager
Erie Homes for Children and Adults
03.2022 - Current
Organized employee schedules to align with house demands.
Collaborated effectively with departments including nursing, HR, accounting.
Maintain compliance with state requirements while supporting residents.
Handled management of resident funds.
Developed event schedules for residents.
Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Served as an advocate for residents, ensuring their rights were protected and their voices were heard in matters that affected them directly.
Enhanced communication with residents'' families through regular updates and open lines of communication.
Devised and implemented patient and resident care plans, programs, policies and procedures.
Residential Manager
Larche Erie
01.2012 - 03.2022
Schedule staff to meet house needs
Adhere to State regulations while ensuring documentation is maintained.
Support all residents needs such as health, medication administration, and appointments
Collaborated efficiently with nursing and HR departments.
Oversaw financial transactions for residents.
Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Served as an advocate for residents, ensuring their rights were protected and their voices were heard in matters that affected them directly.
Enhanced communication with residents'' families through regular updates and open lines of communication.
Implemented individualized care plans for each resident, resulting in improved overall well-being and personal growth.
Direct Support Professional
Lakeshore Community Service
02.2010 - 08.2012
Maintained clean, safe, and well-organized resident environment.
Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
Education
GED -
GED
NA -
Strong Vinvent
Erie, PA
08.2006
Skills
Communication
Personable
Prioritizing tasks
Organized
Reliable
Years of Experience in De-escalation and mental health support
Timeline
Residential Manager
Erie Homes for Children and Adults
03.2022 - Current
Residential Manager
Larche Erie
01.2012 - 03.2022
Direct Support Professional
Lakeshore Community Service
02.2010 - 08.2012
GED -
GED
NA -
Strong Vinvent
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