Ryan Leonard
Morrisville
Summary
Developed exceptional customer service and problem-solving skills in fast-paced retail environment. Excelled in team collaboration and efficient task management. Seeking to leverage these transferrable skills to contribute effectively in new field.
Overview
4
4
years of professional experience
Work History
Checkout Coach
Giant Food Stores
05.2025 - Current
- Managed cash register operations and balanced registers at shift end.
- Assisted team members with complex customer inquiries and product information.
- Trained new staff on checkout procedures and customer service standards.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
Customer Service Desk Associate
Giant Food Stores
05.2024 - Current
- Assisted customers with inquiries and product information at service desk.
- Processed transactions accurately using point-of-sale systems.
- Resolved customer complaints efficiently and professionally.
Cashier
Giant Food Stores
10.2021 - 05.2024
- Handled cash, credit, and gift card transactions accurately.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
Education
Bachelor of Science - Biology
Pennsylvania State University
University Park, PA05.2027
High School Diploma - undefined
Pennsbury High School
Fairless Hills, PA06.2023
Skills
- Customer service
- Team collaboration
- Cash handling
- Process efficiency
- Product knowledge
- Team leadership qualities
- Professionalism and courtesy
- Patience and empathy
Accomplishments
- STEM Award Medal
- Promoted to Checkout Coach role with high responsibilities
- National Honors Society Member
Timeline
Checkout Coach
Giant Food Stores
05.2025 - Current
Customer Service Desk Associate
Giant Food Stores
05.2024 - Current
Cashier
Giant Food Stores
10.2021 - 05.2024
High School Diploma - undefined
Pennsbury High School
Bachelor of Science - Biology
Pennsylvania State University
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