Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ryan Mates

Paramedic/Director of Operations
Mount Pleasant,PA

Summary

Dynamic and compassionate Paramedic and EMS leader with over 30 years of experience delivering exceptional emergency medical care and managing operations in high-pressure environments. Extensive expertise in trauma care, LEO Tactical EMS, emergency operations coordination, and team leadership. Renowned for maintaining composure under pressure while upholding the highest standards of patient care and operational efficiency. Committed to implementing quality improvement initiatives and cultivating collaborative relationships within emergency medical teams, with a strong desire to leverage leadership skills and clinical knowledge to enhance excellence within a progressive healthcare organization.

Overview

30
30
years of professional experience
15
15
Certifications
1
1
Language

Work History

Director of Operations

Mutual Aid Ambulance Service
Greensburg, Pennsylvania
08.2023 - Current
  • Oversee daily operations and ensure optimal staffing across multiple departments for efficient execution of emergency medical services.
  • Lead recruitment, orientation, performance evaluations, and professional development programs to foster a skilled, motivated workforce.
  • Manage a 24/7 tactical response team, providing operational support during large-scale incidents and ensuring effective communication in critical situations.
  • Developed and implemented a quality assurance program that significantly improved clinical performance metrics.
  • Streamlined dispatch processes, reducing EMS response times and improving service delivery.
  • Coordinate with local government officials to secure funding and upgrade EMS equipment.
  • Collaborate with other emergency service agencies to ensure seamless operations during large-scale events.
  • Maintain up-to-date knowledge on industry regulations and standards, ensuring compliance with legal and operational guidelines.

Paramedic Supervisor

Mutual Aid Ambulance Service
Greensburg, Pennsylvania
08.2008 - Current
  • Supervise paramedics, ensuring high-quality patient care during emergency responses and transfers.
  • Evaluate patient medical status, monitor vital signs, and manage in-transit care in accordance with clinical protocols.
  • Provide mentorship and training to junior paramedics, fostering a culture of continuous improvement and patient-centered care.
  • Maintain equipment readiness and perform routine checks to ensure operational efficiency and safety.
  • Coordinate with other healthcare professionals to ensure seamless patient transitions from emergency scenes to medical facilities.

Tactical Paramedic PSP SERT WEST

Mutual Aid Ambulance Service
Greensburg, Pennsylvania
12.2001 - Current
  • Enhanced team efficiency through clear communication and collaboration during high-pressure emergency situations.
  • Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
  • Delegated life-saving tasks to provide comprehensive treatment to triaged patients in emergency situations.
  • Developed comprehensive emergency response plans in collaboration with other first responders, ensuring seamless integration during joint operations.
  • Assisted in the recruitment and selection process for new TEMS members, identifying top candidates based on skills, experience, and aptitude for teamwork.
  • Ensured mission success by consistently adhering to established safety protocols and tactical guidelines.
  • Delivered specialized training sessions to PSP SERT WEST on topics such as stop the bleed, care under fire tactics, and first aid proficiency.
  • Safeguarded community members by providing security at large-scale events where potential risks were identified.
  • Responded swiftly to high-stakes situations including hostage rescue missions, barricaded subjects, active shooter incidents, and high-risk search warrants execution.

Paramedic

Mutual Aid Ambulance Service
05.1995 - Current
  • Delivered high-quality, timely medical care during emergencies, prioritizing life-saving interventions based on patient conditions.
  • Ensured compliance with safety protocols, conducting thorough assessments and providing clear documentation of all treatments and patient conditions.
  • Fostered strong relationships with patients and healthcare teams, ensuring a cooperative and efficient emergency care experience.

Director of Special Operations

Mutual Aid Ambulance Service
05.2021 - 08.2023
  • Managed all specialty units, including SERT, Rehab, and UTV, ensuring efficient operation during large-scale events and emergency responses.
  • Developed and executed staffing plans for large-scale events, ensuring adequate coverage and resources.
  • Administered and updated operational standard operating guidelines (SOGs) to improve service efficiency and safety.
  • Coordinated outreach efforts and maintained strong relationships with local partners, including law enforcement and community organizations.
  • Acted as the primary responder and administrator for PSP SERT West Tactical Medic, ensuring readiness and capability during emergencies.
  • Organized annual events and fundraising initiatives, including a high-profile Golf Outing.

Medical Compliance Officer

Mutual Aid Ambulance Service
05.2019 - 05.2021
  • Conducted compliance assessments, ensuring adherence to industry standards and improving patient safety protocols.
  • Led outreach efforts with local community leaders, establishing partnerships and promoting the organization's services.
  • Monitored regulatory changes and implemented necessary adjustments to operations, maintaining strict compliance with HIPAA and other healthcare regulations.
  • Improved operational performance by identifying and addressing risk issues, working with senior management to resolve challenges.
  • Delivered regular training sessions to staff to ensure ongoing education and awareness of compliance requirements.

Education

Southmoreland Senior High School
Alverton, PA
05.2001 -

Criminal Justice

Edinboro University of Pennsylvania
Edinboro, PA

Emergency Medical Technician -

Southern Allegany EMS
Somerset, PA

Paramedic Certification -

Pennsylvania State University
Uniontown, PA

Act 120 Certified

Westmoreland Community College Police Academy
Greensburg, United States

Skills

  • Emergency Medical Care & Trauma Management

  • Employee mentoring and guidance

  • Operational management

  • Strategic Planning & Budget Management

  • Compliance & Risk Management

  • Tactical paramedic operations

  • Crisis Response & Large-Scale Event Management

  • Creation and implementation of policies

  • Communication & Stakeholder Relations

  • Clinical quality enhancement

  • Mentorship & Training

  • Emergency management expertise

Certification

AHA CPR Instructor

Timeline

Director of Operations

Mutual Aid Ambulance Service
08.2023 - Current

Director of Special Operations

Mutual Aid Ambulance Service
05.2021 - 08.2023

Medical Compliance Officer

Mutual Aid Ambulance Service
05.2019 - 05.2021

Paramedic Supervisor

Mutual Aid Ambulance Service
08.2008 - Current

Tactical Paramedic PSP SERT WEST

Mutual Aid Ambulance Service
12.2001 - Current

Southmoreland Senior High School
05.2001 -

Paramedic

Mutual Aid Ambulance Service
05.1995 - Current

Criminal Justice

Edinboro University of Pennsylvania

Emergency Medical Technician -

Southern Allegany EMS

Paramedic Certification -

Pennsylvania State University

Act 120 Certified

Westmoreland Community College Police Academy

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Ryan MatesParamedic/Director of Operations