Ryan McCormick
Hanover,PA
Summary
Proven leader with a track record of enhancing team performance at Firehouse Subs through effective problem-solving and employee training. Demonstrates a keen ability to maintain workplace safety and foster relationship building. Excels in customer service focus, ensuring quality assurance and safety compliance. Adapts to flexible schedules, showcasing decision-making prowess and interpersonal skills.
Overview
1
1
year of professional experience
Work History
Shift Manager
Firehouse Subs
10.2024 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
Apprentice/Detail Associate
Mark’s Auto Body
06.2024 - 08.2024
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Enhanced practical skills by assisting experienced professionals in various tasks.
- Adhered to company policies, procedures, and safety guidelines during daily work activities.
- Learned proper and safe use and maintenance of power tools, hand tools and safety equipment.
Education
No Degree - Collision Repair
York County School of Technology
York, PA05-2026
Skills
- Decision-making
- Workplace safety
- Opening and closing procedures
- Customer service focus
- Punctual and reliable
- Employee training
- Handling customer complaints
- Energetic and enthusiastic
- Relationship building
- Quality assurance
- Interpersonal skills
- Safety compliance
- Flexible schedule
Timeline
Shift Manager
Firehouse Subs
10.2024 - Current
Apprentice/Detail Associate
Mark’s Auto Body
06.2024 - 08.2024
No Degree - Collision Repair
York County School of Technology
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