Ryan Page
Pittsburgh
Summary
Dynamic professional with a proven track record in business operations and customer relations, honed as the Owner of Ryan's Trees. Excelled in relationship building and verbal communication, significantly enhancing client satisfaction and loyalty. Demonstrated expertise in complaint resolution and efficient task completion, driving success in fast-paced environments. Notably increased repeat business through exceptional service and strategic client engagement.
Overview
16
16
years of professional experience
Work History
Owner
Ryan's Trees
07.2014 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
Hitch Installation Professional
Uhaul Moving And Storage
03.2016 - 11.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Outbound Call Center Representative
Public Interest Communications
03.2012 - 08.2014
- Maintained strong relationships with customers, leading to increased repeat business.
- Enhanced company reputation by addressing customer concerns and resolving issues promptly.
- Exceeded daily outbound call quotas while maintaining high levels of customer satisfaction and engagement.
- Delivered consistent [Type] activity to achieve monthly and quarterly goals and objectives.
- Expanded the customer base by generating leads through targeted outreach initiatives such as referrals or cold calling campaigns.
- Streamlined call processes by identifying inefficiencies and implementing improvements.
- Maintained Salesforce records by logging prospecting activities, adding new contacts, and updating account information with useful intelligence.
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Discovered qualified prospects within target markets to drive new sales opportunities.
- Boosted sales through effective cross-selling of additional products and services.
- Provided ongoing feedback for management regarding customer needs, preferences, and trends to inform future marketing efforts.
- Observed and learned changing customer requirements and adapted sales strategies as needed.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
Arborist/Contractor Specialist
Charles Benefiel
05.2009 - 08.2014
- Felled trees carefully to avoid damage to property and landscape.
- Used chainsaws, hand saws and extended saws to assist in creation of customer visions.
- Maintained work vehicles and equipment.
- Consistently met or exceeded job performance expectations, earning positive reviews from both clients and supervisors alike.
- Loaded and unloaded trucks and trailers.
- Removed and disposed of undesirable and dead limbs.
- Supported emergency response efforts after natural disasters or severe weather events by clearing debris or removing damaged trees quickly and efficiently.
- Performed basic tree pruning, watering and fertilizing.
- Ensured public safety during tree work operations by adhering to strict safety guidelines and utilizing appropriate traffic control measures.
- Cut back and trimmed bushes and hedges to support well-designed landscapes.
- Maintained industry knowledge through continued education courses, ensuring up-to-date expertise in arboricultural practices.
- Supported landscaping operations in various locations using design and functionality as paramount principles.
- Cleared grounds of limbs, snow and trash.
- Preserved tree structural integrity with proper pruning techniques, promoting healthy growth patterns.
Education
High School Diploma -
Peabody High School
Pittsburgh, PA06-2000
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Works great as a team player
- Complaint resolution
- Works well individually
- completes tasks in a timely manor and within a deadline
Languages
Spanish
Limited Working
Timeline
Hitch Installation Professional
Uhaul Moving And Storage
03.2016 - 11.2017
Owner
Ryan's Trees
07.2014 - Current
Outbound Call Center Representative
Public Interest Communications
03.2012 - 08.2014
Arborist/Contractor Specialist
Charles Benefiel
05.2009 - 08.2014
High School Diploma -
Peabody High School
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