Ryan Phan

IT Support Specialist with hands-on expertise in network troubleshooting, secure remote connectivity, and incident management. Managed high-volume IT support through ticketing systems, ensuring timely resolutions and adherence to SLAs. Dedicated to enhancing customer satisfaction while maintaining a home lab to simulate real-world network scenarios.

• CompTIA A+ Core 1 & Core 2, In Progress, 06/01/26
• CompTIA Network+, In Progress, 05/01/26
• CompTIA Security+, Planned, 2026
• CompTIA Linux+, Planned, 2026

• Personal Infrastructure & Containerization Lab, Built and maintained a home lab environment on a Windows 11 system, integrating networking, security, and infrastructure tools., Administered Linux-based services (Ubuntu/WSL or similar environments) for hosting and managing applications., Implemented network segmentation and subnetting to simulate structured network environments., Deployed and managed Pi-hole for network-wide DNS filtering to improve visibility and control over network traffic., Configured Tailscale VPN for secure remote access to internal services from external networks., Implemented CrowdSec for intrusion detection and automated threat blocking., Hosted and managed services including NGINX (reverse proxy), Plex, and Grafana (monitoring dashboards)., Performed system and network troubleshooting across Windows host and Linux-based services.
• Active Directory Lab, Built an enterprise-style domain environment using Microsoft Windows Server running Active Directory within a virtualized lab., Created and managed user accounts, security groups, and organizational units., Configured Group Policy to enforce security policies and system settings., Connected Windows client machines to the domain to test Logins, group policies, and permissions.
• Home NAS, Deployed and configured a Network Attached Storage (NAS) system for centralized file storage and backup across multiple devices on a home network.