Summary
Overview
Work History
Skills
Affiliations
Other interesting things about me
References
Timeline
Generic

Ryan Starr

Philadelphia

Summary

With extensive experience at Live Nation, I excel in ticketing events planning and execution, leveraging Salesforce for client relationship management. Proven in operational oversight, I enhance venue logistics and team leadership, driving successful outcomes. Achieved a 30% increase in ticket sales through strategic marketing and promoter relationship development, ensuring exceptional guest experiences.

Overview

20
20
years of professional experience

Work History

Venue House Manager

50th Seattle International Film Festival
01.2024 - Current
  • Responsible for smooth, safe venue operations and patron experiences both outside and inside the venue, ensuring that screenings start on time. Managed venue volunteers and staff in a manner that is consistent with SIFF policies, procedures, and standards of customer service. Acted as an escalation point for any customer-service issues that arise for both box office and venue operations. Liaises with projectionists to ensure proper technical exhibition, and smooth intro and Q&A. Maintains awareness of emergency procedures and responsibilities for assigned venue(s), and supports in the event of an emergency. Managed balding procedures, making sure balloting is executed properly. Managed the setup and striking of all screening venue signage, furniture, and equipment. Oversees the standby line operations including clear communication about timing and potential for getting into the theater and optimization of sales. Fills out volunteer, staff or patron incident reports, notifying the Director of Operations of any incidents. Completes House Manager reports per screening. Completes wrap report by scheduled due date. Completes volunteer assessments by due date. All this at the SIFF Cinema Downtown and Majestic Bay theaters.

Box Office Lead, Ticketing and Support

Greeley Stampede
Greeley
01.2023 - Current
  • Assisted in managing the Box Office at 4 box office locations in Greeley, Colorado, at the Greeley Stampede, a 13 day multi-event rodeo including a 12,500 cap venue on the festival grounds. 6 Concerts, 6 Championship Rodeo events along with 2 bull riding events, a demolition derby and other one off ticketed events including a beer fest, whiskey and cigar event, Lego Brick Competition, among others. Box office and admissions hardware deployment and management were 2 of main duties as the ticketing lead, for an event selling over 250,000 tickets for the event.

Festival Box Office Ticketing and Support

Sundance Institute
01.2023 - Current
  • Assisted in managing the Box Office at several screening locations including The Eccles('23), Egyptian('24), Holiday('23) and Library('25) Theaters in Park City, during the 10 day film festival. The Eccles Theatre included several premiers and is the largest venue at the festival. The Egyptian included several premiers and is one of the most popular venues at the festival. Liaising with press, talent, theatre management were all part of the constant communication in filling and refilling the 350-1600 seat theaters to the brim 7-8 times per day, managing peripheral scanning and mobile box office solutions along with digital waitlist systems, as well as box office team and volunteer staff.

Client Support Specialist

VenuePilot
01.2023 - Current
  • Manage coordination and implementation of ticketing software, hardware and integrations, leads relationship management and provides direct support to venues and promoters in the US and Canada. Introduced systems, protocols and policies to streamline operations and improve event marketing and execution for clients in many verticals, specializing in live music.
  • Own all client/platform user interaction, ticketing strategies, operational initiatives, IT support, accounting and reporting for venues and festival promoters to enhance drive revenue on the VenuePilot venue management platform all based and managed within the Hubspot CRM.
  • Assisted a broad range of 30+ diverse clients, including Andmoreagain Presents, Brokenmold Entertainment, Bellingham Exit Festival, Cactus Club, Casa De Popolo, Chickah Wah Wah, Crowbar, Dazzle Denver, Ivy Room, Levitt Pavilion Denver, Market Hotel, The Park Theatre, Rome Capitol Theatre, and The Stone Church all within verticals that included music, comedy, sports, theatre, tourism and festivals.
  • Contribute to the development of client- and consumer-facing Help Centers as well as develop strategic timeline of development and launch of key platform features.
  • Conducts regular QA ensuring product is ready for client and customer facing use.

Ticketing Manager-Music Experiences

On Location | CID Entertainment
01.2021 - 01.2022
  • Manage the ticketing and CRM systems for a VIP experience provider that partners with a variety of event/festival clients, to entire music tours across North America, with an eye towards refinement and process implementation.
  • Managed ticketing for experiences on tours/festivals/ones off included Bob Weir and the Wolf Brothers, The Decemberists, Primus, Slipknot, Lori Scripps, Metallica, Marc Antony, The Avett Brothers, The Backstreet Boys, Bonnaroo, Coachella, Above and Beyond at the Gorge, Phish and The Punch Brothers.
  • Establishment and consultation on our first experimental VIP program in London UK, The Bob Marley Experience. Advising on ticketing strategy and operational practices for the first museum/exhibit experience for On Location/CID Entertainment.
  • Daily management of in-house and third-party ticketing systems including Ticketmaster TM1, Tickets Today, AXS, Etix, Eventbrite, Front Gate, Fest Ticket, Tixr

Client Support Specialist-Experimental and Music

ShowClix/Patron/LEAP Technology
01.2020 - 01.2021
  • Managed direct coordination and implementation of ticketing software, hardware and integrations, led relationship management and provided direct support to venues and promoters in the US, Canada, Australia and South Africa. Introduced systems, protocols and policies to streamline operations and improve event marketing and execution for clients in many verticals, specializing in experiential.
  • Owned all client/platform user interaction, ticketing strategies, operational initiatives, IT support, accounting and reporting for venues, festivals and experiential/exhibit promoters to enhance drive revenue on the ShowClix, Ticketbooth, GrowTix, and Thuzi platforms, all based and managed within the Salesforce CRM.

Venue Success Specialist-Music Business Unit

Eventbrite/Ticketfly
01.2017 - 01.2020
  • Managed direct coordination and implementation of ticketing software, hardware and integrations, led relationship management and provided direct support to venues and promoters in the Central and Eastern regions. Introduced systems, protocols and policies to streamline operations and improve event marketing and execution for clients.
  • Owned all client/platform user interaction, WordPress website maintenance, ticketing strategies, operational initiatives, IT support, accounting and reporting for venues, festivals and promoters to enhance event success.
  • Assisted a broad range of 100+ diverse clients, including Whitewater Amphitheater, Austin City Limits Live, Brewery and Vineyard at Hershey, and the National Cherry Blossom Festival, within verticals that included music, comedy, sports, theatre, tourism and conferences.
  • Served and supported a broad range of 100+ client accounts from Ticketfly to Eventbrite platforms, guaranteeing the implementation was completed with precision and accuracy.
  • Contributed to the redevelopment of client- and consumer-facing Help Center and developed strategic timeline of redevelopment and launch.

Operations Supervisor

Live Nation—Clubs & Theaters Division
01.2015 - 01.2017
  • Advanced business goals by overseeing the operations, hospitality, vendor, box office and production teams for 250 shows per year within 1050 capacity venue. Worked under direct supervision of the GM within senior leadership role. Assisted regularly at the division’s local venues, including the TLA, Tower Theater, Fillmore and Punchline Comedy Club.
  • Partnered with all venue teams to establish and uphold company core values and maximize business development opportunities with a focus on ensuring delivery of impeccable, upscale experiences.
  • Conducted forecasting and budget development, contributing to financial management by assisting with reporting and specific event budgets.
  • Guaranteed each event clients’ needs and expectations were met.
  • Innovated and led unique filler events, working with the GM and Director of Special Events to choreograph events that included DNC parties, tattoo festivals and movie events.
  • Maintained positive, collaborative working relationships within the entertainment district by hosting events for local businesses and partnering on strategies with neighborhood organizations and law enforcement.

Venue Manager

World Café Live/World Café Live at the Queen
01.2005 - 01.2012
  • Orchestrated and oversaw venue operations for events that included concerts, socials and banquets for up to 1,200 guests, spearheading the timing and flow of event logistics, setup needs, food and beverage requirements and staffing budgeting. Guaranteed the flawless planning and execution of events seven days a week, 362 days a year.
  • As Venue Manager at the Queen theater, directed the detailed coordination and precise execution of all operations, developed strategic plans, anticipating potential obstacles and forecasted impact on property amenities, budgets and staffing; assisted as Operations Manager for the World Café Live Philadelphia.
  • Developed and analyzed weekly, monthly and yearly budgets and conducted regular sales and labor reporting.
  • Produced dozens of large-scale events that ranged from beer festivals and intimate tastings to video game competitions and marketplace events.

Operations Manager-On-Site Operational Support

13th Floor Entertainment Group
01.2021
  • Organized and assisted in the opening and operation of 13 seasonal haunt attractions in 9 cities across the US. Implementation of software and hardware solutions specific to POS systems, networks, camera systems and ticketing platform in order to drive ticketing and ancillary revenues. Ticket sales exceeded $3M, retail sales on site exceeding $1.5M in NET revenue.
  • Owned all platform user interaction in coordination with department heads, ticketing strategies, operational initiatives, IT support, accounting and reporting for Clover, Tixr, and Photo Touch revenue centers.
  • Negotiated and managed sponsor partnerships on a national level, including Red Bull, Deep Eddy Vodka, Mighty Swell.
  • Co-managed and supported all aspects of retail for each of our 13 attractions. Coordinated consignment for several spooky-themed retail brands, as well as the design and production of our own 13th Floor branded apparel with national and local apparel partners.
  • Traveled onsite continually through the season to monitor and refine networks. Established and maintained our networks at our Hayride event in Griffith Park(LA Haunted Hayride, pop up), Magic of the Jack
  • Lanterns(Denver, pop up), and Joliet Haunted Prison(Chicago, new attraction). Worked closely with our Viasat and Verizon providers to maintain remote networks for pop up installations.

Streaming & Partnerships

National Independent Venue Association/Save Our Stages Fest
01.2020
  • Participant in the establishment of NIVA with a focus on assisting independent venues facing closure or other issues to ensure continued operations post-pandemic.
  • Collaborated on the development and writing of the NIVA Best Practices Guide on Reopening to advise the 2500+ venue membership on safety guidelines for concert and live music event execution.
  • As Principal Creator of the NIVA Livestreaming Guide and Platform Matrix, created a comprehensive guide for members on live streaming best practices and platform comparison.

Skills

  • Salesforce
  • Tableau
  • Vimeo
  • G Suite
  • MS Office Suite
  • Eventbrite
  • Rome
  • SaaS
  • WordPress
  • HTML
  • ShowClix
  • FileMaker
  • Ticketmaster
  • Tickets Today
  • Tixr
  • Clover
  • Networking(IT)
  • Photo Touch
  • Eventive
  • Janam
  • Tickets West
  • Boca
  • Pacolian
  • Seatsio
  • Hubspot
  • Notion
  • Jira
  • Stripe
  • Square
  • Authnet
  • MacOS
  • Ticketing Events Planning & Execution
  • Forecasting & Budget Development
  • Team Building & Leadership Development
  • Operational Oversight and Consulting
  • Venue/Festival Logistics
  • Fundraising
  • Marketing & Promotions
  • Promoter Relationship Development
  • Networking Hardware and Software Support
  • Vendor Relations
  • Staff Training & Development
  • Client & Guest Relationship Management

Affiliations

  • music, former touring musician
  • comedy, my wife's laugh is the best
  • winemaking
  • sports, I play ice hockey as well as golf and disc golf
  • events, I enjoy attending all kinds of events to gain more insight and experience in what sparks bring people together
  • traveling, It's the best education there is
  • networking, I believe its important to be social in keeping up with your contemporaries
  • museums, love to get lost in a space
  • the outdoors, state and national parks as well as world heritage sites pique my curious nature
  • whitewater rafting and kayaking

Other interesting things about me

I am a member of numerous non-profit and industry trade organizations like the Academy of Natural Sciences, The Philadelphia Ship Preservation Guild, The Rittenhouse Astronomical Society, and NIVA. I’ve earned my American Red Cross 14 gallon badge as a platelet donor. In the past few years I’ve worked below the line as well as in front of the camera for several major film and television projects!

References

References available upon request.

Timeline

Venue House Manager

50th Seattle International Film Festival
01.2024 - Current

Box Office Lead, Ticketing and Support

Greeley Stampede
01.2023 - Current

Festival Box Office Ticketing and Support

Sundance Institute
01.2023 - Current

Client Support Specialist

VenuePilot
01.2023 - Current

Ticketing Manager-Music Experiences

On Location | CID Entertainment
01.2021 - 01.2022

Operations Manager-On-Site Operational Support

13th Floor Entertainment Group
01.2021

Client Support Specialist-Experimental and Music

ShowClix/Patron/LEAP Technology
01.2020 - 01.2021

Streaming & Partnerships

National Independent Venue Association/Save Our Stages Fest
01.2020

Venue Success Specialist-Music Business Unit

Eventbrite/Ticketfly
01.2017 - 01.2020

Operations Supervisor

Live Nation—Clubs & Theaters Division
01.2015 - 01.2017

Venue Manager

World Café Live/World Café Live at the Queen
01.2005 - 01.2012

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Ryan Starr