Summary
Overview
Work History
Education
Skills
Timeline
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Ryan Taylor

Philadelphia

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Amtrak
07.2023 - Current
  • Utilized ticketing software to manage customer transactions and special service requests.
  • Provide clear and accurate travel information on schedules, routes, and policies.
  • Addressed complaints promptly, minimizing passenger wait time.
  • Uphold company standards while assisting hundreds of travelers daily.

Food Service Worker

Walt Disney World Resort
01.2022 - 06.2022
  • Prepared food according to health and safety regulations in a high-volume environment.
  • Provided prompt and friendly service to guests, assisting with orders and dietary needs.
  • Supported stock rotation and inventory tracking to meet daily operational goals.
  • Maintained a clean, organized, and safe workspace.

Retail Sales Associate

Rite-Aid Pharmacy
05.2018 - 10.2020
  • Assisted customers with product selection and purchase decisions.
  • Operated POS systems to complete transactions and returns.
  • Restocked merchandise and managed inventory to optimize store presentation.
  • Collaborated with team members to maintain a customer-friendly environment.

Education

Bachelor Of Science - Hospitality Management

University of Pittsburgh At Bradford
Bradford, PA
04.2023

Skills

  • Conflict resolution
  • Amtrak RailRes Intranet
  • Customer relationship management
  • Working in teams
  • Effective communication
  • Service orientation

Timeline

Customer Service Representative

Amtrak
07.2023 - Current

Food Service Worker

Walt Disney World Resort
01.2022 - 06.2022

Retail Sales Associate

Rite-Aid Pharmacy
05.2018 - 10.2020

Bachelor Of Science - Hospitality Management

University of Pittsburgh At Bradford
Ryan Taylor