RYKEE COLE
Pocono Summit
Summary
Adept in customer service and exceptional communication, my tenure at Mount Airy Casino Resort honed my ability to deliver solutions and exceed customer expectations. Leveraging relationship building and multitasking abilities, I've consistently enhanced guest experiences, achieving a notable improvement in service efficiency. My background also encompasses comprehensive food safety practices, ensuring outstanding service standards across roles.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server
Barley Creek Brewing
06.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cabana Server
Great Wolf Lodge
07.2023 - 05.2024
- Demonstrated knowledge of menu items and ingredients to assist customers with their selections
- Provided efficient and timely poolside beverage service to all guests in the cabana area
- Utilized excellent communication skills when interacting with guests, management staff, vendors, and co-workers
Casino Table Games Dealer
Mount Airy Casino Resort
06.2015 - 04.2023
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Worked successfully with diverse group of customers to accomplish goals and address issues related to our products and services
Warehouse Order Picker
Amazon
02.2016 - 11.2018
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing
- Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport
Education
High School Diploma -
Pocono Mountain West High School
Skills
- Customer service
- People skills
- Exceptional communication skills
- Relationship building
- Food Safety Practices
- Multitasking Abilities
- Effective Communication
Certification
- Certified Blackjack Dealer, 2015
- Certified Poker Dealer, 2018
Timeline
Server
Barley Creek Brewing
06.2024 - Current
Cabana Server
Great Wolf Lodge
07.2023 - 05.2024
Warehouse Order Picker
Amazon
02.2016 - 11.2018
Casino Table Games Dealer
Mount Airy Casino Resort
06.2015 - 04.2023
High School Diploma -
Pocono Mountain West High School
Similar Profiles
Evan MarshallEvan Marshall
Kitchen Manager at Barley Creek Brewing CompanyKitchen Manager at Barley Creek Brewing Company
Luke TexeiraLuke Texeira
Bartender/Bar Manager at Barley Creek Brewing CompanyBartender/Bar Manager at Barley Creek Brewing Company
John PatrickJohn Patrick
Kitchen Manager at Barley Creek BrewingKitchen Manager at Barley Creek Brewing