Rylee Qualey
Shickshinny,Pa
Summary
Adept at enhancing client satisfaction and streamlining care solutions, I leveraged my time management and crisis management skills at The Institute for Human Resources and Services to significantly improve patient outcomes. My proactive approach and ability to mentor junior staff have consistently maximized resource utilization and fostered professional growth within teams. Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Direct Support Professional
The Institute for Human Resources and Services
05.2023 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
Direct Care Support
ALC Family Care
11.2021 - 01.2023
- Collaborated with interdisciplinary teams to develop comprehensive care solutions for clients.
- Ensured regulatory compliance by maintaining accurate documentation and adhering to established policies.
- Improved overall patient outcomes with consistent monitoring and timely interventions.
- Mentored junior staff members, fostering professional growth and skill development.
- Organized community awareness events highlighting the importance of direct care services available within the organization.
- Enhanced client satisfaction by providing individualized care plans tailored to their specific needs.
- Maximized resource utilization by efficiently allocating personnel, supplies, and equipment based on priority needs.
Sales Representative
MarketSource
09.2020 - 03.2021
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Customer Service Cashier
Giant Eagle Inc.
05.2018 - 08.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
High School Diploma -
Lake-Lehman Jr/Sr High School
Lehman, PA05.2020
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Medication administration
- Appointment scheduling
- Team collaboration
- Social skills development
- Crisis management
- Multitasking and organization
Timeline
Direct Support Professional
The Institute for Human Resources and Services
05.2023 - Current
Direct Care Support
ALC Family Care
11.2021 - 01.2023
Sales Representative
MarketSource
09.2020 - 03.2021
Customer Service Cashier
Giant Eagle Inc.
05.2018 - 08.2020
High School Diploma -
Lake-Lehman Jr/Sr High School
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