Ryne McCoy
Harrisburg
Summary
Dynamic Dining Reservations Agent with expertise in reservation management and exceptional customer service at Hershey Entertainment & Resorts. Proven ability to enhance guest satisfaction through effective communication and problem resolution. Skilled in booking systems and team training, consistently delivering positive experiences and fostering strong guest relations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Dining Reservations Agent
Hershey Entertainment & Resorts
Hershey
09.2021 - Current
- Processed bookings through online systems and telephone channels promptly.
- Managed customer inquiries regarding reservations and availability efficiently.
- Handled changes and cancellations while maintaining accurate records.
- Provided exceptional customer service to enhance guest satisfaction consistently.
- Trained new team members on reservation procedures and system usage effectively.
- Resolved guest complaints in a professional manner, ensuring positive interactions.
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
- Assisted customers with reservations and cancellations in accordance with hotel policies.
- Provided helpful advice on local attractions and restaurants near the hotel.
- Reviewed item requests and room service orders for accuracy and needed assistance.
Dining Reservations Agent
Hershey Entertainment & Resorts
Hershey
09.2018 - 06.2020
- Processed bookings through online systems and telephone channels promptly.
- Managed customer inquiries regarding reservations and availability efficiently.
- Handled changes and cancellations while maintaining accurate records.
- Provided exceptional customer service to enhance guest satisfaction consistently.
- Trained new team members on reservation procedures and system usage effectively.
- Resolved guest complaints in a professional manner, ensuring positive interactions.
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
- Assisted customers with reservations and cancellations in accordance with hotel policies.
- Provided helpful advice on local attractions and restaurants near the hotel.
- Reviewed item requests and room service orders for accuracy and needed assistance.
Server Assistant
Hershey Entertainment & Resorts
Hershey
04.2013 - 09.2018
- Supported servers with table setup and clearing
- Organized dining areas for efficient service flow
- Communicated guest needs to servers effectively
- Assisted in maintaining cleanliness of dining areas
- Collaborated with kitchen staff for timely food delivery
- Stocked and replenished service stations regularly
- Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.
- Set up tables and chairs for parties and large groups.
- Assisted servers with monitoring tables for customer satisfaction, quality and additional service.
- Provided excellent customer service to ensure a pleasant dining experience for all patrons.
- Maintained cleanliness of dining area by wiping down tables after each seating.
- Communicated effectively with other personnel to coordinate tasks efficiently.
Education
High School Diploma -
Central Dauphin High School
Harrisburg, PA06-2011
Associate of Arts - Education
Harrisburg Area Community College
Harrisburg, PAAssociate of Arts - Education
Penn State Harrisburg
Middletown, PASkills
- Reservation management
- Customer service
- Data entry
- Booking systems
- Team training
- Communication skills
- Sales skills
- Guest relations
- Local knowledge
- Reservation software expertise
- Patience and composure
- Phone inquiries
- Customer engagement
- Phone etiquette
Certification
- RAMP certification
Affiliations
- Personal fitness
- Dodgeball
Timeline
Dining Reservations Agent
Hershey Entertainment & Resorts
09.2021 - Current
Dining Reservations Agent
Hershey Entertainment & Resorts
09.2018 - 06.2020
Server Assistant
Hershey Entertainment & Resorts
04.2013 - 09.2018
High School Diploma -
Central Dauphin High School
Associate of Arts - Education
Harrisburg Area Community College
Associate of Arts - Education
Penn State Harrisburg
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