Sabahat Aziz
Lebanon
Summary
Results-driven management professional with leadership experience in retail operations and a Masters in Project Management. Known for leading high-performing teams, optimizing operational efficiency, and delivering exceptional customer service while adapting quickly to changing environments. Eager to leverage strong organizational, analytical, and leadership skills ina project management, operations, or corporate leadership position.
Overview
9
9
years of professional experience
Work History
Customer Experience Manager/ Temp Store Manager
Victoria's Secret & PINK
Camp Hill, PA
02.2023 - Current
- Created genuine customer experiences by coaching associates, resolving customer concerns, and personalizing their visit by fostering a service focused culture that also strengthened brand loyalty and conversion.
- Led daily operations for a high volume location such as keeping track of KPI's, supporting sales performances, shipment, staffing, creating schedules and reviewing payroll, inventory management, markdowns, marketing, along with mapping and executing brand guide floorsets.
- Conducted interviews, hired top talent, completed onboarding, and coached to company standards. Led a team of 30.
- Collaborated with store manager and district area managers during store visits and operational reviews.
Sales Manager
Sephora Inside Kohls
Lebanon, PA
12.2021 - 02.2023
- Analyze KPI's and drive store sales through personalized client consultations
- Coached beauty advisors, provided on the spot feedback
- Processed, replenished, and back-stocked shipment needs while keeping stockroom organized and to company standards
- Kept in constant communication with store manager to discuss floorsets and marketing changes
Lead Beauty Advisor
Ulta Beauty Inc.
Lebanon, PA
09.2017 - 11.2021
- Train and communicate current product knowledge to all associates to ensure the team is fully educated on all products.
- Support and maintain visual merchandising standards.
- Assisted with product launch support, floorset executions in a timely manner,
- Consistently check in with guests and ensure they have an amazing experience by recommending products based on their needs.
Education
Master of Science - Project Management
Pennsylvania State University
University Park, PA05.2026
Bachelor of Science - Information of Science And Technology
Pennsylvania State University
Reading, PA12.2021
Skills
- Cross-functional team collaboration
- Leadership and team development
- Project planning
- Customer relationship management
Languages
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Urdu
Native or Bilingual
Timeline
Customer Experience Manager/ Temp Store Manager
Victoria's Secret & PINK
02.2023 - Current
Sales Manager
Sephora Inside Kohls
12.2021 - 02.2023
Lead Beauty Advisor
Ulta Beauty Inc.
09.2017 - 11.2021
Master of Science - Project Management
Pennsylvania State University
Bachelor of Science - Information of Science And Technology
Pennsylvania State University
Project Manager Job Shadow
Job shadowed a project manger at Carolina Herrera in New York for 6 weeks. May 2026 - June 2026.
- Observed the management of multiple store designs and visual merchandising projects across all phases, including concept development, design documentation, fabrication, and installation.
- Observed the development of detailed project schedules, tracking milestones, risks, and dependencies.
- Ensure project progress according to approved scope, budget, and timelines.
- Conducted site visits and collaborations with marketing and finance teams.
IT Internship
IT Tech at Logistics Professionals Corp. June 2021- December 2021.
- In charge of generating and resolving helpdesk tickets
- Liable for setting up workstations at the main office for training, meetings, and conferences.
- Issue temporary passwords, view privileges, unlock network account to clients using Active Directory.
- Assisted in setting up all printers, copiers, scanners, and keep a daily maintenance to make sure all hardware are running accordingly.