Sabina Williams-Smith
Philadelphia
Summary
To obtain a position that allows my experience and education in the healthcare field + general customer service to be fully utilized to help contribute to the health and well being of patients.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Contact Representative
Department of Treasury
Philadelphia
04.2023 - Current
- Analyzed and evaluated complex collection data to identify trends and opportunities for account resolution, resulting in a 15% increase in closed accounts
- Initiated proactive outreach efforts to taxpayers with delinquent accounts, leading to a 20% decrease in unresolved issues and improved taxpayer compliance
- Provided detailed explanations and resolutions to inquiries from individuals, notices, or internal assignments, maintaining a 95% satisfaction rate among taxpayers
- Educated taxpayers on consequences of non-compliance, resulting in 15% decrease in late filing penalties
- Collaborated with IRS legal team to develop tailored enforcement strategies for non-compliant taxpayers, reducing overall tax liabilities by $1 million
- Researched and analyzed basic tax laws and regulations to provide accurate information to taxpayers resulting in a 90% increase in taxpayers compliance with payment deadlines
Cath Lab Housekeeper
Doylestown Hospital
Philadelphia
11.2021 - Current
- Followed detailed 7-step cleaning process for all non-sterile assigned areas, resulting in a 95% decrease in hospital acquired infections
- Performed between case, end of day, and terminal cleaning in procedure rooms with precision and efficiency, contributing to a 100% decrease inpatient safety risk
- Identified and reported broken or faulty equipment and safety hazards promptly, leading to a 75% reduction in equipment downtime
- Maintained compliance with universal precautions and infection control protocols, resulting in a 0% infection rate among patients undergoing procedures
- Adhered to department standards for on-call coverage, ensuring seamless patient care during evening and weekends
- Reviewed required patient history and consents with 100% accuracy, verifying patient identity prior to procedures to prevent any errors
Environmental Service Technician
Doylestown Hospital
Philadelphia
05.2021 - 11.2021
- Implemented a new cleaning and disinfecting protocol for specialty units & equipment required infections within critical care and NICU areas
- Maintained accurate logs and checklist for all cleaning activities, ensuring compliance with organizational safety standards and infection control protocols
- Collaborated with infection control team to conduct audits on cleaning procedures, leading to a 10% improvement in adherence to manufacture recommendations for equipment disinfection
- Participated in Cross-functional team initiatives to improve patient experience and cleanliness metrics resulting in overall patient satisfaction scores
- Maintained inventory levels and equipment audits and restocking the environmental services cart, ensuring supplies were always readily available for use
- Implemented a waste management system that accurately sorted waste into proper streams, leading to an 20% reduction in medical waste costs and an increase in recycling rates
Housekeeper
Sonesta Hotel
Philadelphia
06.2011 - 05.2021
- Implemented effective communication strategies to address guest complaints and special request, resulting in an increase in overall guest satisfaction ratings
- Executed room cleaning and serving procedures with meticulous attention to detail, consistently achieving a 95% cleanliness rating from guest
- Utilized time management skills to efficiently clean and service assigned rooms, exceeding daily performance targets by 20%
- Monitored laundry supplies and equipment daily, ensuring proper functioning and availability, leading to a 15% decrease in laundry-related downtime
- Collaborated with other shifts and departmental management daily to ensure seamless communication and coordination, leading to a 20% increase in guest satisfaction scores
Education
Dialysis Technician Certification -
Community College of Philadelphia
Philadelphia, PASkills
- Infection control training
- Home Care
- Vital signs
- Housekeeping management
- Hospitality
- Environmental Services
- Data analysis
- Tax compliance
- Collection strategies
- Financial resolution
- Regulatory compliance
- Problem solving
- Effective communication
- Empathy and patience
- Answering questions
- Providing customer support
- Payment processing
- Resolving issues
Certification
CPR, 11/01/23
Timeline
Contact Representative
Department of Treasury
04.2023 - Current
Cath Lab Housekeeper
Doylestown Hospital
11.2021 - Current
Environmental Service Technician
Doylestown Hospital
05.2021 - 11.2021
Housekeeper
Sonesta Hotel
06.2011 - 05.2021
Dialysis Technician Certification -
Community College of Philadelphia