SABLE SMITH
WILLIAMSBURG
Summary
Experienced Office Manager with a successful 17-year career in dispatching and customer service. Demonstrating a strong work ethic, I willingly put in overtime when necessary to ensure exceptional service delivery. Whether providing support in-person or over the phone, my commitment to delivering superior service remains unwavering. Proficient in Microsoft and Excel, I have hands-on experience in scheduling, coordinating, and dispatching. With extensive knowledge of the transportation and trucking industry, I am well-equipped to excel in this role.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Office Manger
Estes Express Line
07.2015 - Current
- Answer telephone with a heavy call volume and direct calls, solve problems with accuracy
- Coordinate and process all payroll change forms as well as compiling new employee information for payroll
- Investigate, resolve, respond to inquiries from customer regarding overage and shortage help with all OS&D issues
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Respond to customer complaints concerning billings or services rendered
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Assist dispatcher with maintaining city dispatch sheet and advising drivers concerning any problems encountered in the pick up and delivery of freight
- Payroll
- Help sales rep fix all billing errors, also work on weekly and daily report for our larger accounts
- Assist with planning dispatches to accommodate cost and service goals
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Create freight manifest list using applicable coding
- Review freight movement scheduled and communicated with drivers and customer regarding delivery expectations
- Reports all driver incidents and accidents
- Review and complete daily route paperwork
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Machine Adjuster
Cenveo
09.2013 - 07.2015
- Package envelopes in the form in which it will be sent out, pack envelopes in the correct carton
- Observe machine operations to ensure quality and conformity of filled or packaged products to standards
- Attach identification labels to finished packaged items, such as lot numbers or shipping destinations
- Monitor the production line, watching for problems such as pileups, jams, or glue that isn't sticking properly
- Inspect and remove defective products and packaging material
- Remove finished packaged items from machine
- Count and record finished items
- Stack finished packaged items or wrap protective material around each item and pack the items in cartons or containers
- Stock and sort product for packaging or filling machine operation, and replenish packaging supplies, such as wrapping paper, plastic sheet, boxes, cartons, glue, ink, or labels
Dispatcher / Weigh Master
Glenn O Hawbaker
04.2008 - 09.2013
- Dispatch trucks safely
- Prepare drivers time sheets daily and weekly
- Manage truck ticketing; answer and direct calls to appropriate personnel; perform data entry into various reports and tracking spreadsheets
- Order office supplies and equipment as needed; and assist Plant Leaders with other assigned tasks
- Knowledge of MSHA regulations, aggregate products and applications, computer terminology and software operation, office equipment such as copiers, fax machines, and printers
- Strong customer service skills
- Use Microsoft Office daily
- Listen to and communicate effectively vendors with customers, employees, and others
- Every week or biweekly conduct cash sale transactions, bank deposits, and petty cash procedures according to company policies
Personal Care Aide
Griswald Special Care
07.2012 - 01.2013
- Ensured resident rooms were clean and well stocked
- Assisted patients with wheelchair, car, and bed transfers
- Supported dietary restrictions by making meals in compliance with nutritional guidelines
- Identified and recorded patient data, including mood shifts, physical condition, appetite, and elimination
- Informed nursing team of any irregularities in patient health
- Demonstrated sensitivity and compassion to all patients
- Provided prompt response to patient needs, offering direct assistance or notifying nursing staff
- Maintained sanitary conditions in patient rooms and general work area
- Bathed, groomed, and massaged patients to encourage proper hygiene and stimulation
- Managed household upkeep, cleaning living area, running errands, doing laundry, and cooking
- Adjusted pillows, bedding, and sleep position to ensure patient comfort and wellbeing
Key Associate
Martin General Store
03.2005 - 04.2008
- Cultivated a pleasant store environment by greeting shoppers upon arrival
- Conducted inventories of store supplies
- Promptly completed sales transactions
- Labeled merchandise with stickers to indicate sales items
- Accurately processed sales transactions and refunds
- Responsible for providing customer satisfaction, keeping all areas cleaned and fully stocked
- Responsible to collect and registered all sales
- Making sure the correct prices scan and record merchandise and petroleum transactions
- Prepare hot and cold foods according to recipes and orders made for customers
- Responsible for taking the deposit to bank daily
- Contributed significantly to monthly sales outcomes
- Secured repeat business by delivering outstanding service to customers
- Neatly stocked shelves when order came and conducted ongoing inventories
- Monitor the deli rotation to insure freshness and top quality on all the foods
Education
General Education -
Allegany College of Maryland
Cumberland, MDHigh School Diploma - College Prep
Williamsburg Community High School
Williamsburg, PA06.2006
Skills
- Microsoft Office ,AS400, Excel
- Self- motivated
- Excellent verbal and written communication and listening skills
- Multitasking skills
- Office administration
- Data entry
- Payroll processing
- Customer service
- Account reconciliation
- Office management
Certification
Dale Carnegie Leadership Training . Effective listen and speaking .
Timeline
Office Manger
Estes Express Line
07.2015 - Current
Machine Adjuster
Cenveo
09.2013 - 07.2015
Personal Care Aide
Griswald Special Care
07.2012 - 01.2013
Dispatcher / Weigh Master
Glenn O Hawbaker
04.2008 - 09.2013
Key Associate
Martin General Store
03.2005 - 04.2008
High School Diploma - College Prep
Williamsburg Community High School
General Education -
Allegany College of Maryland
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