Sabria Brunson
Philadelphia
Summary
Dynamic customer service professional with proven success at Pediatric Therapy Services Inc., adept at resolving conflicts and enhancing customer loyalty. Skilled in data entry and active listening, I excel in high-pressure environments, consistently achieving satisfactory resolutions and fostering positive client relationships. Committed to delivering exceptional service and support.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Pediatric Therapy Services Inc.
05.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Data Entry using catalyst, Central Reach, Ukg systems
- Sales Force
Receptionist Administrator
Johnson Childcare Center
02.2016 - 07.2018
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
Cashier
CVS Pharmacy
09.2013 - 06.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Martin Luther King High School
Philadelphia06-2014
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Certification
CDA (Child Development Associates)
RBT(Registered Behavior Technichian)
Timeline
Customer Service Representative
Pediatric Therapy Services Inc.
05.2021 - Current
Receptionist Administrator
Johnson Childcare Center
02.2016 - 07.2018
Cashier
CVS Pharmacy
09.2013 - 06.2016
High School Diploma -
Martin Luther King High School
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