Sabrina Lopez
Philadelphia
Summary
Empathetic Customer Service Supervisor excelling in conflict resolution and team member supervision. Known to be consistently adaptable to technology additions and policy changes within company. Reliable and eager to learn new skills, communicate effectively with team, and supplement team member growth.
Overview
6
6
years of professional experience
Work History
Customer Service Supervisor
Whole Foods Market Inc
08.2022 - Current
- Follow policies and standard procedures to provide adequate customer service and floor management.
- Supported daily operations by documenting recaps at the end of each shift to communicate with colleagues.
- Adapted quickly to new POS additions for efficient service execution and team member education.
- Collaborated with colleagues to improve service delivery and enhance customer satisfaction.
- Learn and perform proper cash office procedures such as a full-count days, cash deposits, and bank receipts.
- Supervised daily e-commerce operations, ensuring efficient order processing and fulfillment aligned with Whole Foods expectations.
- Perform bag audits to ensure food safety and coach team members on ways to improve.
- Learn metrics analyzation to achieve a better understanding of workflow operations and address areas of improvement within the team.
Guest Services Advocate
Target
05.2019 - 06.2021
- Processed customer transactions efficiently using point-of-sale systems to perform returns and exchanges.
- Maintained a clean and organized workspace to improve team member performance, promoting a welcoming environment for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer happiness.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
Education
Bachelor of Science - Special Education
Florida International University
Miami, FL05-2022
Associate of Arts - Biology
Miami Dade College
Miami, FL05-2020
Skills
- Time management
- Multitasking and organization
- Proficient in Microsoft Office programs
- Fluent in English and Spanish
- Conflict resolution
- Documentation and recordkeeping
- Staff assignments and supervision
Timeline
Customer Service Supervisor
Whole Foods Market Inc
08.2022 - Current
Guest Services Advocate
Target
05.2019 - 06.2021
Bachelor of Science - Special Education
Florida International University
Associate of Arts - Biology
Miami Dade College
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