SABRINA MELLOTT
Mercersburg
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
Work History
Household Manager
Self- Employed
01.2022 - Current
- Anticipated the household's needs and proactively addressed them to minimize disruptions or inconveniences.
- Performed cleaning and organization duties.
- Tended to childcare responsibilities when necessary with empathy and attentiveness for childs needs or interests.
- Researched and implemented a home-based learning curriculum for early childhood education, promoting cognitive and social development.
Customer Service Representative 1
Hydro Flask
04.2021 - 01.2022
- Handled over 100 phone calls a day being the first point of contact. Transferring calls to correct departments when needed.
- Responding to consumer emails, manually place orders, filling out claims, researching orders, answering simple questions for the consumers.
- Use of Oracle, Magento, Service Cloud, Word, Excel, Outlook throughout the day
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
In Home Care Aide
Comfort Keepers
01.2021 - 04.2021
- Improved client satisfaction by providing compassionate and attentive care to individuals with various needs.
- Implemented fall prevention strategies within the home environment, minimizing risk factors for accidents or injuries among clients.
- Promoted a clean and safe environment through thorough housekeeping tasks and maintaining organized living spaces for clients.
- Enhanced clients daily living experience by performing tasks such as bathing, dressing, and grooming assistance.
Education
Diploma -
James Buchanan HS
01.2019
Skills
- Customer Service
- Time Management
- Patience
- Empathetic
- Conflict resolution
- Attention to detail
- Learning Agility
Timeline
Household Manager
Self- Employed
01.2022 - Current
Customer Service Representative 1
Hydro Flask
04.2021 - 01.2022
In Home Care Aide
Comfort Keepers
01.2021 - 04.2021
Diploma -
James Buchanan HS
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