Sabrina Sharpe
Clifton Heights
Summary
Previous Customer Service Supervisor with 6 years of experience in the customer/food service industry, specializing in improving results and customer satisfaction. 1 year of management/leadership and enjoys leading others, helping others develop and do the right thing. Proven ability to maintain a organized environment while effectively communicating with team and leading people to success. Expierience in upselling and negotiation, dedicated to enhancing the customer experience, driving operational efficiency and multitasking/fast paced environment.
Although my experience shows I've came from mostly food service, customer service, and management I'm always willing to try and learn new things as long as I am growing and developing! I am extremely driven to learn especially from my mistakes so I can do what I need to do in order to succeed and help others as well.
Overview
7
7
years of professional experience
2021
2021
years of post-secondary education
1
1
Certification
Work History
Customer Service Supervisor
Wawa
Media
09.2020 - 02.2026
- At Wawa, I had many roles and responsibilities. I went from an associate in charge of running the deli, making beverages, ringing at the register and overall just focusing on customer experience to eventually advancing into management as a Team Supervisor to then a Customer Service Supervisor, to not only grow and develop my skills, but help others grow as well. I wanted to take more inititive in making sure our team followed food safety standards, which goes hand in hand with providing the best customer service as well. I became super driven to just do more and take more responsibility. I wanted to make a bigger impact on positively leading my team, and to have more opportunity to grow our numbers when it came to sales/customer service results. I loved working in an environment that allowed room for me to mistakes so I could learn and grow from them. Wawa offered so much opportunity in so many ways in order for me to grow and learn so much and to help others do the same as well.
- Trained new employees on company policies and customer interaction techniques.
- Monitored inventory levels and placed orders to maintain stock availability.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
Customer Service Associate
Burger King
Philadelphia
06.2019 - 06.2020
- Burger King was my first job during high school. I was just an associate at the register or in the kitchen, but this is where I first learned responsibility, and how much I loved food service, working in a fast paced environment and customer service. Though I knew this was not my forever job, I'll always be grateful for my short time here because this is where my work ethic began, and where my first stepping stone was for my development in food service.
- Handled cash transactions and processed payments accurately.
- Maintained cleanliness of dining and kitchen areas consistently.
- Resolved customer complaints promptly and effectively.
Education
Franklin Towne Charter High School
Bridesburg , PASkills
- Customer/Food service
- Inventory management
- Employee training
- Customer relationship management
- Food Service Safety
- Fast-paced/constantly changing environments
Certification
- Serv Safe , Valid from September 2025-September 2030
Languages
English
Full Professional
Affiliations
- I enjoy going to the gym, spending time with friends and family, and trying new things.
References
References available upon request.
Timeline
Customer Service Supervisor
Wawa
09.2020 - 02.2026
Customer Service Associate
Burger King
06.2019 - 06.2020
Franklin Towne Charter High School