SABRIYA Allen

• Processed documentation for Sam's Inc. investigations and ensured secure record storage.
• Reviewed incidents for Sam's Inc using witness statements and evidence files.
• Performed initial on-site assessments and investigations for reports of need (RONs).
• Assessed allegations, identified safety risks, and developed individualized safety plans.
• • Coordinated crisis interventions and facilitated referrals for protective services following investigative findings.

Collaborated with the Philadelphia Corporation for Aging (PCA), healthcare providers, law enforcement, and community agencies.

• Drafted comprehensive investigative reports and safeguarded confidential electronic case records.

• Led initiatives to understand and anticipate patient needs, enhancing the overall patient experience at Penn Medicine. Managed service recovery efforts, coordinating with management to resolve issues effectively.
• Managed patient requests, ensuring adherence to departmental protocols during phone interactions to maintain service quality. by adhering to departmental protocols during phone interactions.
• Facilitated effective communication of patient needs through comprehensive encounter documentation and accurate routing in the electronic medical record (EMR).
• Integrated basic medical terminology and EMR skills into daily operations while fostering clear communication with patients to establish expectations and coordinating comprehensive patient information for appointment attendance.
• Oversaw patient inquiries and delivered precise information regarding services and appointment scheduling.
• Organized and prioritized appointment scheduling processes to ensure timely access for patients and maximize workflow efficiency.
• Oversaw continuous education on insurance requirements impacting patient services and billing processes. Guided teams in navigating managed care plans and recognizing copayment or referral necessities for various insurers.
• Resolved telephone issues through team coordination and management updates, implementing downtime procedures for registration processes to ensure continuity of service.

• Engaged with customers via phone, email, and in-person interactions to deliver accurate information.
• Managed incoming calls by responding to inquiries and delivering essential information.
• Executed clerical tasks, managing document copying, faxing, and filing to support operational efficiency.
• Delivered clerical support by managing data entry, document organization, email correspondence, and office equipment operations to maintain workflow.
• Oversaw filing organization and maintained supply inventory to facilitate seamless team operations.
• Managed responses to inquiries from clients and stakeholders to ensure clarity and efficiency. to business and client requests, ensuring timely and accurate information delivery.
• Facilitated communication among social workers, families, and service providers to ensure timely support delivery.

• Assisted clients in accessing services and benefits by providing education and information about community resources, successfully assisting 20 clients in acquiring needed aid daily.
• Provided essential information and guidance to clients, enabling successful acquisition of necessary aid and support services.
• Evaluated client needs and applied crisis intervention techniques while providing supportive counseling.
• Facilitated client intake procedures to enhance accessibility and streamline service operations.
• Cultivated partnerships with clients and community providers to optimize resource management.
• Streamlined communication with social, public, and welfare agencies to improve client access to information.
• Conducted thorough assessments of community resources to facilitate client access to essential services.

• Achieved single call resolutions while ensuring high standards of customer satisfaction through quality service delivery.
• Engaged customers using persuasive communication and attentive listening to resolve their needs.
• Addressed client needs, reducing escalations and improving service delivery.
• Conducted thorough questioning to gain insights into customer specifications and expectations.
• Educated clients on social security benefits and eligibility criteria, fostering understanding and enabling informed decision-making.
• Articulated technical concepts for diverse product users, ensuring clarity and understanding.
• Cultivated junior team performance by providing targeted mentoring and guidance.
• Conducted approximately 65 outbound and inbound calls daily to assist customers.

• Managed high volume of customer calls, ensuring minimal wait times and efficient service delivery.
• Processed customer service orders promptly to increase customer satisfaction and retention.
• Resolved customer issues efficiently and communicated critical matters to supervisor for timely intervention.
• Resolved customer complaints with empathy, fostering loyalty and encouraging repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Utilized strong communication and analytical skills to resolve customer inquiries efficiently.
• Managed customer interactions by addressing inquiries and suggestions, improving service quality and customer experience.
• Monitored and updated knowledge of product and service changes to ensure informed decision-making.
• Mentored junior representatives, and fostered a culture of continuous improvement within the team.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Oversaw daily store activities to ensure efficient operations and enhance customer satisfaction.
• Enhanced customer satisfaction by addressing service inquiries swiftly and effectively.
• Oversaw and assessed staff performance to enhance skills and achieve daily objectives.
• Managed product placement and display updates to improve visibility of new offerings and promotional events.
• Conducted walkthroughs of store areas to identify operational issues and implemented solutions.
• Supervised cash handling procedures to minimize discrepancies and prevent theft or fraud incidents within the store premises.
• Oversaw opening and closing procedures, implementing recommended changes to enhance daily efficiency.