Sabti Wilson
Philadelphia
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Associate
Wawa
ardmore
06.2025 - 12.2025
- Assisted customers with inquiries and provided tailored product information to enhance satisfaction.
- Processed customer transactions, including returns and exchanges, ensuring a smooth and efficient experience.
- Processed transactions accurately using point-of-sale systems.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Utilized active listening skills to address customer questions and complaints, fostering positive resolutions.
- Collaborated with team members to ensure efficient service delivery.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
Customer Service Cashier
Yapple Yogurt
Wynnewood
06.2023 - 12.2023
- Processed customer transactions accurately and efficiently at Yapple Yogurt.
- Handled cash, credit, and electronic payments with attention to detail.
- Assisted customers with product selections and yogurt customization options.
- Addressed customer inquiries and resolved issues promptly and courteously.
- Resolved customer complaints in a professional manner.
- Greeted customers and provided friendly customer service.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Maintained cleanliness and organization of the service area and dining space.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
Education
Bachelor of Arts - Political Science, Pre Law
Temple University
Philadelphia, PA 08.2024 - 06.2026
Skills
- Customer service
- Customer support
- Product knowledge
- Problem resolution
- Attention to detail
- Effective communication
- Time management
- Team collaboration
- Teamwork skills
- Critical thinking
Affiliations
- Drama Club
- Drawing
- Painting
Timeline
Customer Service Associate
Wawa
06.2025 - 12.2025
Bachelor of Arts - Political Science, Pre Law
Temple University
08.2024 - 06.2026
Customer Service Cashier
Yapple Yogurt
06.2023 - 12.2023