Safa Salih

Working with autistic children and families to support care in learning facilities. Answering emails and messages from families. Documenting and evaluating data through anaylizing measurable goals and how they are executed and accomplished.

Managed high volume of inbound calls, ensuring timely and accurate customer service. Reduced call wait times by efficiently managing call queues and prioritizing urgent requests. Handled high volume of inbound calls per shift to offer callers product and service information and process orders for customers.

Recieved inbound and outbound calls investigating claims verifying benefits, and processing orders. Utilized strong attention to details to provide pharmacist with vital information when medications were renewed or altered. Worked directly with patients to update order information and acted as a liason between pharmacist and patienst to execute prescription renewals and patient verification.