Highly motivated individual looking for an opportunity to utilize great work ethic along with professional administrative/ management skills and work with a team of people to provide excellent service to Veterans and their families.
Overview
5
5
years of professional experience
Work History
Medial Office Assistant ( Float)
Penn State Hershey Medical Center
08.2023 - Current
Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
Streamlined communication between departments for better collaboration and increased productivity.
Expedited document processing with accurate data entry and timely filing.
Increased customer satisfaction by providing professional and courteous front desk support.
Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Optimized workflow processes through regular evaluation of office procedures for potential improvements.
Maintained confidentiality in handling sensitive information while performing administrative tasks.
Acted as a liaison between departments to facilitate the flow of information leading to improved interdepartmental collaboration.
Completed clerical tasks such as filing, copying, and distributing mail.
Maintained and updated office records, both digital and physical.
Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Collaborated with various departments to complete assigned tasks.
Ordered office supplies and kept office stocked with needed resources to operate smoothly.
Delivered clerical support by handling range of routine and special requirements.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Procurement Lead
Vf Warehouse
04.2023 - 08.2023
Improved supplier performance through effective management of key performance indicators and regular review meetings.
Streamlined procurement processes for increased efficiency, reducing the time to complete purchase orders.
Developed strong relationships with key suppliers, fostering long-term partnerships and ensuring optimal service levels.
Implemented centralized purchasing system to consolidate spending and leverage economies of scale.
Reduced inventory holding costs by optimizing stock levels and implementing just-in-time procurement strategies.
Input, analyzed and reported on data covering all aspects of procurement operations.
Managed and maintained purchase orders and invoices.
Placed orders for merchandise consistent with quality, quantity and other specification requirements.
Prepared and analyzed reports to track inventory and purchasing trends.
Collaborated with sales team to identify and fulfill customer needs.
Developed and strengthened supplier relationships.
Administrative Assistant
Dialysis Care Center
10.2022 - 04.2023
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Executed record filing system to improve document organization and management.
Scheduled office meetings and client appointments for staff teams.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Handled client correspondence and tracked records to foster office efficiency.
Generated reports and typed letters in Word and prepared PowerPoint presentations.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Maintained staff directory and company policy handbook for human resources department.
Arranged rapid office equipment repair and maintenance with vendors.
Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Patient Advocate
HRSI ( Contracted Into Wellspan Medical)
08.2021 - 10.2022
Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments..
Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
Utilize practical knowledge of computerized data entry, information processing systems and software related to patient care, Healthcare system's organization and services, basic rules and regulations governing visitors and patient treatment
Monitor both inpatient and outpatient appointments in areas of responsibilities.
Verify and update demographics and insurance information when patients check-in for appointments.
Manage 20-25 patient calls per day.
Entered details into computer systems and managed database of information
Assisted patients in understanding individual rights and responsibilities in regards to care, coverage, and payment
Worked effectively with staff from all departments to coordinate resolutions
Collaborated with healthcare professionals to facilitate high-quality comprehensive care
Educated patients and families on healthcare options and financial support resources
Maintained patient records and updated electronic health systems to safeguard data
Collected and analyzed patient feedback to evaluate quality of care
Advocated for patient rights and access to support resources in healthcare settings
Worked with patients to ascertain issues and make referrals to appropriate specialists
Answered incoming calls, scheduled appointments and filed medical records
Engaged with patients to provide critical information
Provided excellent customer service to patients and medical staff
Verified patient insurance eligibility and entered patient information into system
Followed document protocols to safeguard confidentiality of patient records
Lead Secretary
Countryside Fuel And LP Gas
07.2020 - 08.2021
Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Answer phones, greeting patients, relaying messages to appropriate staff that worked inter facility or outside facility scheduling appointments.
Participate in huddles with other Secretaries and/or clinic staff to determine daily needs of clinic.