Sage Yorn
Honesdale,PA
Summary
Adept at fostering customer satisfaction and streamlining operations, opportunities at Tsunami Asian Restaurant honed leadership and organizational skills. Demonstrated ability to enhance efficiency and maintain high service standards across roles, from rural mail delivery to restaurant management, showcases dependability and research proficiency, contributing significantly to workplace achievements.
Overview
4
4
years of professional experience
Work History
Chemistry Federal Work Study
The University of Scranton
10.2024 - Current
- Served as a liaison between students and faculty members to facilitate prompt resolution of concerns or issues that arose during the semester.
- Provided exceptional customer service to students, faculty, and staff by addressing inquiries promptly and accurately.
- Managed inventory
- Collaborated with fellow Federal Work Study students to streamline processes, increasing overall efficiency.
Rural Mail Carrier
Yorn General Deliveries
05.2023 - Current
- Developed strong relationships with rural customers through consistent communication and exceptional service quality.
- Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
- Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.
- Followed safety protocols and regulations while driving, upholding professional service reputation.
- Organized mail ahead of delivery runs for correct routing.
- Handled sensitive materials confidentially, protecting customer privacy and meeting USPS guidelines for secure mailing practices.
Restaurant Server
Tsunami Asian Restaurant
05.2022 - Current
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships, while managing multiple tables simultaneously.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Restaurant Hostess
Scarfalloto's Towne House Diner
07.2021 - 10.2021
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Education
Bachelor of Science - Chemistry
The University of Scranton
Scranton, PA05-2027
High School Diploma -
Commonwealth Charter Academy
Harrisburg, PA06-2023
Skills
- Leadership qualities
- Writing and editing
- Research proficiency
- Customer satisfaction
- Organization
- Guest service
- Dependability
Timeline
Chemistry Federal Work Study
The University of Scranton
10.2024 - Current
Rural Mail Carrier
Yorn General Deliveries
05.2023 - Current
Restaurant Server
Tsunami Asian Restaurant
05.2022 - Current
Restaurant Hostess
Scarfalloto's Towne House Diner
07.2021 - 10.2021
Bachelor of Science - Chemistry
The University of Scranton
High School Diploma -
Commonwealth Charter Academy
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