Sahade Hunt
Philadelphia
Summary
Dynamic and dedicated professional with extensive experience in customer service and cleaning roles. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in POS system operations and maintaining health and safety compliance, contributing to a welcoming environment that drives member engagement and retention.
Overview
6
6
years of professional experience
Work History
Cleaner/Customer Service Representative
Planet Fitness
11.2023 - Current
- Maintained cleanliness and sanitation standards across gym facilities.
- Operated cleaning equipment efficiently to ensure thorough facility upkeep.
- Trained new staff on cleaning protocols and safety procedures.
- Removed trash, debris and other waste materials from premises.
- Greeted customers entering store and responded promptly to customer needs.
- Managed point-of-sale systems to maintain smooth checkout operations and enhance customer experience.
- Conducted facility tours, promoted membership options, and reinforced Planet Fitness’s Judgment Free Zone®, creating a welcoming environment that drove consistent new member sign-ups.
Cashier/Cleaner Helper
Acme Markets, Inc
02.2023 - 11.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Coordinated cart retrieval and organization to streamline store operations.
- Maintained cleanliness and sanitation of assigned areas, ensuring compliance with health standards.
- Operated cleaning equipment, including floor scrubbers and vacuums, to enhance efficiency.
Cashier
Whole Foods Market Inc
05.2022 - 12.2022
- Monitored inventory levels at checkout stations, communicating needs to management effectively.
- Collaborated with team members to optimize workflow during peak hours for efficient service.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Implemented best practices for handling returns and exchanges to improve customer satisfaction.
Cashier
The Giant Company
01.2022 - 05.2022
- Processed customer transactions accurately using point-of-sale system.
- Handled cash, credit, and debit transactions following company policies to ensure security.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
Sales Associate
Goodwill
11.2020 - 12.2021
- Greeted customers and assisted them with finding items, addressed concerns, and ensured a positive shopping experience.
- Stocked shelves, organized displays, replenished inventory, and processed donated goods including sorting and pricing incoming items.
- Promoted Goodwill at the cash register by asking customers to "Round Up" their purchase for programs and scholarships.
- Processed transactions efficiently using point-of-sale systems.
- Implemented visual merchandising standards to attract customer engagement.
Cashier
ShopRite
09.2019 - 10.2020
- Processed multi-tasking based transactions such as cash, debit payments, credit, change, issuing receipts and refunds while maintaining excellent customer service
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of checkout area to enhance shopping experience.
- Assisted in training new cashiers on operational procedures and customer service standards.
Retail Customer Service Associate
FedEx
07.2019 - 08.2019
- Developed familiarity with FedEx systems to improve operational efficiency and service delivery.
- Handled cash register operations accurately, minimizing discrepancies while reconciling daily financial reports.
- Demonstrated adaptability when assigned multiple tasks such as cashiering duties or assisting in other store departments as needed.
- Adhered to FedEx standards by complying with polices and procedures
- Provided frontline support, guiding customers with printing, shipping, and product needs using consultative skills to recommend services and equipment operations.
Education
No Degree - Communication Studies
Community College of Philadelphia
Philadelphia, PA09-2028
High School Diploma -
Building 21
Philadelphia, PA06-2019
Skills
- Cleaning and sanitizing
- Problem-solving
- Health and safety compliance
- Time management
- Teamwork and collaboration
- Housekeeping
- Customer service
- Patience and empathy
- Written and verbal communication
- POS system operations
- Microsoft Excel
- Customer satisfaction measurement
Timeline
Cleaner/Customer Service Representative
Planet Fitness
11.2023 - Current
Cashier/Cleaner Helper
Acme Markets, Inc
02.2023 - 11.2023
Cashier
Whole Foods Market Inc
05.2022 - 12.2022
Cashier
The Giant Company
01.2022 - 05.2022
Sales Associate
Goodwill
11.2020 - 12.2021
Cashier
ShopRite
09.2019 - 10.2020
Retail Customer Service Associate
FedEx
07.2019 - 08.2019
No Degree - Communication Studies
Community College of Philadelphia
High School Diploma -
Building 21