Sahara Heffernan
Carlisle
Summary
Results-driven Senior Manager with 20+ years in wireless and retail leadership, including 6 years in senior management overseeing $1M+ in annual revenue. Proven track record of turning around underperforming locations, improving retention, and leading high-performing teams. Skilled in sales strategy, operational execution, and team development with a strong focus on KPI performance and customer experience.
Overview
20
20
years of professional experience
Work History
Senior Manager
Verizon Wireless
01.2007 - 12.2026
- Lead daily operations of a $1M+ retail location, overseeing a team of 10 employees and full P&L performance
- Collaborated with senior leadership to align departmental goals with organizational strategy, enhancing overall performance.
- Drive results across key metrics including KPIs, conversion rates, and sales performance
- Successfully turned around an underperforming store, improving overall team productivity and business results
- Increased employee retention and reduced turnover through focused coaching, development, and culture-building initiatives
- Led team through full store renovation and operational transition, maintaining performance and customer experience
- Develop and coach team members to exceed sales goals and delivering strong customer outcomes
- Foster a high-performance, accountability-driven culture aligned with company objectives
- Oversaw implementation of new technologies, ensuring seamless integration with existing systems and workflows.
Store Manager
Redstone Wireless / Russell Cellular
12.2025 - 03.2026
- Maintained full team continuity during organizational layoffs and transition, successfully retaining and onboarding staff through company change while sustaining performance and morale
- Led daily operations of $1M+ revenue retail location with team of 10 employees
- Turned around an underperforming store, improving overall sales performance and team engagement
- Increased employee retention and reduced turnover through coaching, development, and culture improvements
- Successfully led store through full renovation and transition, maintaining business continuity and team stability
- Managed and drove performance across key metrics including KPIs, conversion rates, and sales targets
- Developed and maintained vendor relationships
- Built a high-performing team culture through hands-on leadership, accountability, and development planning
- Consistently delivered strong customer experience results while balancing operational and sales priorities
- Implemented visual merchandising standards to enhance product visibility and appeal.
- Monitored inventory levels, facilitating timely restocking of merchandise.
- Executed promotional campaigns to drive sales and increase foot traffic.
- Ensured compliance with company policies and procedures for operational efficiency.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Skills
- Operations Management
- Sales Leadership
- Team Leadership
- KPI Management
- P&L Management
- Business Operations
- Performance Management
- Revenue Growth
- Team Development
- Change Management
Timeline
Store Manager
Redstone Wireless / Russell Cellular
12.2025 - 03.2026
Senior Manager
Verizon Wireless
01.2007 - 12.2026