Salete Lana
Huntingdon Valley
Summary
Dynamic business owner with a proven track record at LBL Jacks Donuts LLC, excelling in operations management and customer relationship building. Successfully enhanced customer satisfaction through high-quality service and effective communication. Skilled in developing marketing strategies and training staff, leading to improved profitability and a positive work environment.
Business professional prepared for leadership role with extensive experience in managing operations and driving business success. Proven track record of effectively overseeing daily operations, implementing strategic plans, and optimizing resources. Highly focused on team collaboration and achieving results, with reputation for reliability and adaptability. Expertise in financial management, staff development, and customer relations.
Overview
26
26
years of professional experience
Work History
Owner Operator
LBL Jacks Donuts LLC
11.2021 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Owner Operator
Lana's Cleaning & Catering Services
02.2000 - 11.2021
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Developed business plan, processes and procedures to provide superior [Product or Service] to customers.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Trained and motivated employees to perform daily business functions.
- Implemented effective financial management practices, improving cash flow and profitability.
- Assessed income and expenses and adapted plans to improve profit levels.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
Education
No Degree - Business Managment
University of Economics
Bello Horizante BrazilSkills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Staffing
- Operations oversight
- Inventory management
- Payroll processing
- Relationship management
- Human resources
- Marketing strategy development
- Staff training and development
- Budget development
- Recruiting and hiring
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Owner Operator
LBL Jacks Donuts LLC
11.2021 - Current
Owner Operator
Lana's Cleaning & Catering Services
02.2000 - 11.2021
No Degree - Business Managment
University of Economics
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