Accomplished Compliance and Risk Management Leader with 20+ years of expertise in regulatory oversight, public relations, and operational strategy. Proven ability to drive risk mitigation, regulatory adherence, and corporate integrity in highly regulated industries. Adept at leading change management initiatives, fostering inclusion, and implementing strategic process improvements to enhance efficiency and compliance.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Corporate Compliance Program Manager
ZOLL Medical Corporation
04.2022 - Current
Develop implement, and maintain effective compliance programs, ensuring adherence to global regulatory frameworks and ethical business practices
Collaborate with executive leadership to enforce compliance with AdvaMed Code of Ethics, Foreign Corrupt Practices Act, and industry regulations
Designed, implemented, and maintained Learning Management Systems to deliver compliance training and track employee certifications
Developed and updated corporate policies, conducted investigations, and performed risk and needs assessments to identify and mitigate compliance risks
Led change management initiatives, including facilitating focus groups to enhance organizational compliance culture
Conduct training on policies, ethical behavior, and regulatory requirements
Conducted Requests for Proposals (RFPs) and oversaw the implementation of new compliance tools and systems
Established advisory boards to provide strategic guidance on compliance-related matters
Managed due diligence processes for third parties, ensuring compliance with global anti-corruption laws
Direct project management efforts across multiple compliance initiatives, ensuring timely delivery and alignment with organizational goals
Ensure adherence to federal, state, and industry-specific regulations governing medical equipment distribution
Monitor evolving regulations to proactively implement necessary changes
Conduct comprehensive risk assessments to identify vulnerabilities in operations
Develop mitigation strategies to address compliance risks and monitor their effectiveness
Conduct investigations into potential compliance breaches or ethical violations
Promote a culture of compliance across all levels of the organization
Provide regular updates to Committees and internal Stakeholders on compliance issues, risks, and program effectiveness
Collaborate with cross-functional teams to ensure alignment between compliance, governance and business objectives
Establish mechanisms for employees to report concerns confidentially without fear of retaliation
Casino Compliance Manager
PENNSYLVANIA GAMING CONTROL BOARD
11.2006 - 04.2022
Responsible for managing Casino Compliance Representatives at a licensed gaming facility in Pennsylvania, reporting to the Regional Director in the Bureau of Casino Compliance, Pennsylvania Gaming Control Board
Direct all PGCB regulatory staff and auditor’s activities, including record storage, submissions, human resource matters, and business continuity
Review and approve compliance reports while ensuring adherence to regulatory requirements
Strategic Leadership: Lead cross-functional projects, provide strategic guidance on union boards, and collaborate on diversity training initiatives aligned with the PGCB Diversity Plan
Monitor HR practices to support diversity and inclusion strategies
Policy and Procedure Development: Collaborate on creating policies and procedures for the Casino Compliance Bureau
Analyze policy violations, prepare reports for enforcement, and respond to internal control audits
Serve as a liaison with Regulatory bodies, casino management, staff, vendors, and PGCB departments
Influence executive policies to foster an inclusive work environment
Investigate compliance issues, suspicious activity, and regulatory violations
Conduct monitoring activities to ensure adherence to laws and regulations
Conduct due diligence of operators, manufacturers, suppliers and other third-party businesses to mitigate risk
Training and Educating staff under my remittance on compliance procedures
Spearhead regulatory alignment strategies by generating documentation for senior management
Participate in the licensure process for new gaming facilities
Process Improvement: Recommend enhancements to strategic processes to improve integrity and operational efficiency
Casino Compliance Representative
PENNSYLVANIA GAMING CONTROL BOARD
05.2010 - 07.2014
Responsible for performing specific casino compliance duties at the PGCB’s licensed gaming facilities
Manage all phases of the gaming Compliance and Licensing process for violations
Accountable for monitoring the casino’s compliance of all PGCB regulations, the facility’s internal controls, the facility’s policies and procedures, and the provisions of Title 4
Served as a liaison and cultivate relationships with all levels of law enforcement, casino management, casino staff employees, all PGCB departments and department employees, registered and certified vendors
Conducted inquiries regarding casino operations and secures copies of documents, tapes/discs, reports, logs, etc., that are necessary to ascertain compliance with all laws and regulations
Implemented strategies to optimize alignment with regulatory requirements by generating key documentation such as reports and correspondence to senior management and commissioners
Participated in surveillance searches to accomplish investigative needs, patron complaints, unusual or suspicious activity, underage gaming, and maintain the security of gaming facilities
Regulated activities of gaming slot machines, cashier cage areas, count rooms and voucher redemption kiosk areas
Cooperated with the investigation and prosecution of non-criminal violations of Title 4, regulations, and internal controls
Observed suspicious activity and report the same into the Compliance database with the necessary follow-up
Gained expertise in gaming oversight by reviewing regulations and leveraging relationship management skills
Worked with the Bureau of Licensing (“BOL”) to ensure that all vendors are licensed according to licensing regulations
Licensing Analyst
PENNSYLVANIA GAMING CONTROL BOARD
11.2006 - 05.2010
Managed all phases of application process for gaming licensure / registration
Developed and implemented strategies to optimize alignment with regulatory requirements
Generated key documentation such as reports, business correspondence, and charts
Cultivated strong relationships with applicants; monitored application progress to maximize timeliness, accuracy, and completeness
Prepared and delivered reports on in-progress applications to senior management
Spearheaded the Board’s participation in the initial licensure and opening of Pennsylvania’s 1st large casino facility and the 1st Category 2 gaming establishment
Gained expertise in gaming and industry oversight by reviewing regulations, by conferring with state and private subject matter experts to bolster knowledge, and by leveraging relationship management skills to build a network of contacts
Provided recommendations in connection with the development and improvement of new and existing data processing systems to enhance the integrity of the licensing process or to improve the efficiency of related Title 4 activities
Reviewed applications for operators, manufacturers, suppliers, vendors, junket enterprises, key employees, permittee and registrants and related revenue
Licensing and approving specified minority owned organizations
Prepared correspondence, reports, charts, and other documents in connection with licensing, permitting, registration, and certification responsibilities
Communicated with applicants to ensure timely receipt of required information
Updated databases to ensure accurate information is being tracked regarding the applicant, licensee, and affiliates
Prepared and issued initial and renewed licenses, permits, registrations, and certifications upon Board authorization
Provided regular updates to Bureau managers on the status of applications and licenses and any other outstanding issues requiring supervisory action
Senior Administrator of Permanency
A SECOND CHANCE, INC.
03.2003 - 11.2006
Directed the operations of 7 departments and 30+ team members (including 6 administrators and 4 managers)
Ensured program and management quality while overseeing educational / after school, parenting, respite, homecare, and SWAN programs
Identified and resolved operational issues and crises
Devised new processes, program plans, and funding requests; opened new revenue streams and increased scope of services by launching new programs
Conducted staff training programs
Attributed additional revenues by designing grant requests and deploying new services
Played key role in capacity as a member of the “Emerging Leaders” program
Enhanced efficiency by implementing new procedures (still operative as of 2009)
Won Administrator of the Year Award after becoming youngest-ever Senior Administrator
Appeared on organization’s behalf at conferences and development programs
Education
Associates - criminal Justice
Eastern Gateway Community College
01.2022
Master of Business Administration -
Point Park University
Pittsburgh, Pennsylvania
01.2004
Bachelor of Arts - Communications with Concentration in Public Relations
Slippery Rock University
Slippery Rock, Pennsylvania
01.2000
Skills
Regulatory Compliance Oversight
Regulatory Compliance Assessment
Process Optimization
Reporting
Crisis Management
Effective Team Guidance
Inclusion Strategies
Process Improvements
Public Sector Engagement
Public Relations
Program development
Risk assessment
Stakeholder Relationship Management
Cross-functional collaboration
Compliance management
Accomplishments
Resolved product issue through consumer testing.
Supervised team of 15 staff members.
Collaborated with Senior Leadership team to develop Corporate Wide Business policies.
Achieved well over 95% compliance by introducing Compliance training through the Workday platform.