Salina Lewis
Monessen
Summary
Dynamic and detail-oriented professional with a strong background in customer service and order processing.
Customer service professional with proven track record in team leadership and performance management. Known for strong focus on collaboration and achieving results, adapting to changing needs with ease. Expertise in conflict resolution and team training, ensuring high levels of customer satisfaction and team efficiency.
Overview
13
13
years of professional experience
Work History
Team Leader, Greeter Backer
Eat N Park
1675 Broad Ave, Belle Vernon, Pa 15012
01.2012 - 04.2024
- Directed team operations to ensure smooth workflow and timely completion of tasks.
- Improved team productivity by mentoring group members and addressing skill gaps.
- Provided guidance for resolving conflicts, fostering collaboration and a positive work environment.
- Increased efficiency with strategic delegation of tasks and effective resource allocation.
- Provided exceptional customer service by addressing guest needs promptly.
- Supported team by maintaining up-to-date knowledge of store promotions and events.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Organized professional development workshops, contributing to ongoing growth and expertise of team.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Developed effective improvement plans in alignment with goals and specifications.
- Evaluated customer needs and feedback to drive product and service improvements.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Created and managed project plans, timelines and budgets.
- Welcomed guests and provided friendly first impression to ensure pleasant experience.
- Directed visitors to appropriate locations to assist with efficient flow of traffic.
- Enhanced customer satisfaction by offering timely assistance and answering inquiries.
- Maintained clean and organized entrance area to create welcoming environment.
- Assisted team by managing front desk operations during busy periods.
- Improved guest experience with warm greetings and attentive service.
- Offered information about store layout and services to enhance visitor experience.
- Collaborated with security staff to monitor entrance activity and ensure safety.
- Enhanced communication with guests by effectively conveying relevant information.
- Contributed to smooth operations by coordinating with colleagues on daily tasks.
- Handled guest concerns with professionalism to maintain positive atmosphere.
- Enhanced visitor satisfaction by providing directions and answering location-based questions.
- Facilitated smooth flow of foot traffic by guiding guests efficiently.
- Managed front desk duties to support overall team operations.
- Improved guest experience, delivering personalized greetings and assistance.
- Assisted in training new team members on front desk procedures for consistency.
- Enhanced customer interactions with friendly demeanor and helpful attitude.
- Coordinated with management to ensure all visitor needs were met promptly.
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
- Answered customer questions and pointed individuals in right directions.
- Provided friendly, attentive service throughout peak times for responsive customer care.
- Assisted patrons with inquiries and directed them to appropriate departments for further assistance.
- Demonstrated strong attention to detail by ensuring all necessary materials, such as maps or brochures, were readily available at the entrance for guests'' convenience.
- Exhibited exceptional multitasking abilities by managing various tasks such as greeting guests, answering questions, and directing traffic simultaneously.
- Helped create an enjoyable environment for customers by engaging in friendly conversation while they waited in line.
- Managed crowd control during peak hours, maintaining order and safety while minimizing wait times for guests.
- Provided knowledgeable information regarding store layout, promotions, and events to enhance visitor experience.
- Acted as first point of contact for visiting clients and customers.
- Recommended products and services to customers based on personalized needs.
- Completed opening duties punctually, preparing the entrance area for daily operations efficiently.
- Maintained clean, organized environments for presentable front-of-house areas.
- Processed cash, credit and debit transactions accurately, limiting discrepancies.
- Utilized effective communication skills when interacting with diverse clientele, ensuring a welcoming atmosphere for all guests.
- Enhanced customer satisfaction by providing friendly and efficient service upon entry.
- Coordinated with other staff members to ensure proper coverage of entrances during breaks or shift changes.
- Monitored entrance security, reporting any suspicious activity or unauthorized access to management promptly.
- Fielded customer complaints and notified managers.
- Retained knowledge of promotions, products and services for informative customer advice.
- Quickly resolved guest issues or complaints, demonstrating excellent problem-solving skills and professionalism.
- Collaborated with team members to ensure seamless guest experiences during high-traffic periods.
- Encouraged participation in store loyalty programs, enhancing customer engagement.
- Provided feedback to management on customer concerns and suggestions, helping improve store services.
- Contributed to team efforts in achieving daily customer satisfaction targets through consistent performance as a greeter.
- Supported event setups to ensure seamless execution of promotional activities.
- Improved store atmosphere with friendly and engaging conversation.
- Assisted with inventory control measures by reporting discrepancies found at entrance.
- Adapted quickly to changes in procedures and policies, maintaining high service standards.
- Directed customers to appropriate departments, ensuring smooth shopping experience.
- Enhanced visitor satisfaction by providing warm, welcoming greetings upon entrance.
- Assisted in managing queues effectively, minimizing wait times for customers.
- Maintained cleanliness and organization of entrance area, contributing to positive first impression.
- Utilized public address system to communicate important messages clearly and effectively.
- Engaged with children and families, making store more welcoming to shoppers of all ages.
- Provided accurate information about promotions and store layout to visitors, enhancing their shopping experience.
- Monitored entry and exit points, ensuring safe environment for all visitors.
- Coordinated with security personnel during emergency situations, ensuring customer safety.
- Actively learned about new products and services to provide up-to-date information to customers.
- Handled customer inquiries, directing them to right department or personnel for further assistance.
- Offered assistance with shopping carts and baskets, making shopping more convenient for customers.
- Contributed to team efforts by accomplishing related tasks as needed, ensuring operational efficiency.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Managed multiple tasks simultaneously and completed all assigned duties each shift.
- Provided information about current and future events at facility.
- Monitored guests for compliance with safety and security protocols, raising any issue with security.
- Assisted patrons with seating by giving directions and lighting paths.
Warehouse Worker
Universal Plastics
59 Bay Hill Dr, Latrobe Pa 15650
08.2023 - 11.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as [Number] pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Maintained a clean and safe working environment by following safety protocols and keeping work areas tidy.
- Received and processed warehouse orders using handheld scanner.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Communicated effectively with supervisors regarding issues affecting warehouse operations or performance metrics.
- Collaborated with team members to meet daily productivity goals and maintain smooth warehouse operations.
- Quickly prepared orders for delivery by picking from shelves, packing in boxes, and attaching shipping labels.
- Maintained safe and clean work environment by keeping warehouse work areas neat, floors clean and goods safely stacked.
- Loaded and unloaded delivery vehicles, verifying shipment accuracy for both incoming and outgoing orders.
- Loaded and unloaded cargo for receiving, dispatching, and staging of freight.
- Adhered to company policies regarding attendance punctuality, contributing to a positive work culture and team cohesion.
- Contributed to on-time order fulfillment by consistently meeting or exceeding pick accuracy rates.
- Reduced order processing time with accurate picking, packing, and shipping of products to customers.
- Operated various warehouse equipment such as forklifts, pallet jacks, and hand trucks to efficiently handle materials.
- Assisted warehouse lead with inventory controls by following quality standards, resulting in smooth audits.
- Operated RF scanners to track merchandise and verify contents of containers.
- Prepared necessary documentation for outbound shipments, ensuring compliance with carrier requirements and regulations.
- Actively participated in continuous improvement initiatives aimed at enhancing overall operational efficiency within the warehouse setting.
- Participated in periodic physical inventories, assisting in accurate counts and reconciliation efforts.
- Assisted in the training of new employees, ensuring they quickly became productive members of the team.
- Expedited urgent orders through prioritization of tasks while maintaining attention to detail during high-pressure situations.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Managed warehouse operations and verified proper shipment procedures.
- Strapped items down over protective padding to secure throughout transportation.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Assisted in receiving, stocking and distribution of merchandise.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Operated equipment while observing standard safety procedures.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Helped train new employees in safe practices and warehouse procedures.
- Assembled pallets and crates for secure transportation of materials.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Maintained clean, orderly work environment free of hazards.
Online Personal Shopper
Wal-Mart Supercenter
100 Sara Way, Belle Vernon, Pa 15012
07.2024 - 01.2025
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Helped customers locate products and checked store system for merchandise at other sites.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Demonstrated a keen eye for detail in selecting high-quality products that met customers'' exact specifications.
- Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs.
- Participated in team meetings and staff training sessions.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Preserved patient safety by following safety protocols.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Developed and implemented activities to improve clients' quality of life.
- Developed and implemented individual care plans tailored to needs of each client.
- Provided emotional support and companionship to clients.
- Maintained entire family's schedule and organized events.
Education
High School Diploma -
Alhambra High School
Phoenix, AZ04-1995
Skills
- Patience and empathy
- Customer service expertise
- Sales experience
- Product Selection
- Efficient Route Planning
- Strong fashion sense
- Hospitality and accommodation
- Vehicle upkeep
- Store relations
- Customer service
- Attention to detail
- Prioritizing orders
- Online order processing
- Upbeat and outgoing attitude
- Decision-making
- Heavy lifting
- Accurate money handling
- Product knowledge
- Relationship building
- Sales expertise
- Verifying order accuracy
- Physical stamina
- Planning and organization
- Sales proficiency
- Advertising and marketing
- Product expertise
- Lift up to [number] pounds
- Documentation and reporting
- Merchandise selection
- Payment processing
- Market trends analysis
- Trend forecasting
- Purchase recommendations
- Fashion trends
- Customer relations
- Strong interpersonal skills
- Car maintenance
- Shopping management
- Order proofing
- Teamwork and collaboration
- Problem-solving
- Strong work ethic
- Multitasking and organization
- Excellent communication
- Answering phones
- Personal assistance
- Creative thinking
- Valid Driver's license
- Client satisfaction
- Clean driving record
- Staff collaboration
- Filing and recordkeeping
- Product recommendations
- Data entry
- Schedule management
- Organizing and preparing meetings
- Victim support services
- Inventory management
- Mobility assistance
- Sales promotions
- Project planning
- Event setup
- Transportation and errands
- Meeting planning
- Business correspondence
- Childcare experience
- Shipping and receiving packages
- Appointment setting
- AR/AP
- Delivery management
- Administrative support
- Activity planning
- Trend monitoring
- Expense management
- Coaching and mentoring
- Innovation skills
- Customer satisfaction
- Cross-functional team leadership
- Coordinate supplies
- Service delivery optimization
- Multitasking Abilities
- Reliability
- Organizational skills
- Team leadership
- Active listening
- Effective communication
- Self motivation
- Task prioritization
- Team building
- Operational efficiency
- Conflict resolution
- Analytical thinking
- Goal setting
- Interpersonal skills
- Adaptability
- Written communication
- Quality assurance
- Process improvement
- Problem-solving aptitude
Timeline
Online Personal Shopper
Wal-Mart Supercenter
07.2024 - 01.2025
Warehouse Worker
Universal Plastics
08.2023 - 11.2023
Team Leader, Greeter Backer
Eat N Park
01.2012 - 04.2024
High School Diploma -
Alhambra High School