Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sally Knoll

Ambridge

Summary

Dynamic Supervisor for Medical Assistants at ENT AND ALLERGY SPECIALISTS OF WPA, recognized for enhancing team productivity through strategic planning and effective conflict resolution. Expert in training and mentoring, I improved customer satisfaction by addressing inquiries promptly and implemented safety protocols, ensuring a secure environment while fostering employee motivation.

Overview

40
40
years of professional experience

Work History

Supervisor for Medical Assistants

ENT AND ALLERGY SPECIALISTS OF WPA
04.2006 - 04.2025
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.

Nursing Associate

THE MEDICAL CENTER OF BEAVER
06.1999 - 02.2004
  • Collaborated with interdisciplinary healthcare teams to develop comprehensive care plans tailored to individual patient needs.
  • Assessed patients'' pain levels regularly using established assessment tools and provided appropriate interventions as needed to maintain comfort level goals.
  • Utilized strong teamwork skills to effectively collaborate with colleagues and support a positive work environment.
  • Educated patients and families on disease management, self-care techniques, and preventive measures for optimal health outcomes.

Daycare Owner/Operator

Self-employeed
02.1996 - 09.1999
  • Organized fun-filled events and activities for children that promoted learning in an engaging manner.
  • Enhanced parent satisfaction by maintaining open communication channels and addressing concerns promptly.
  • Managed financial aspects of the daycare business, including budgeting, expense tracking, and revenue generation.
  • Ensured a safe and nurturing environment for children through regular maintenance, staff training, and adherence to safety protocols.
  • Promoted healthy eating habits among students by overseeing menu planning and meal preparation according to nutritional guidelines set forth by experts in the field of early childhood nutrition.
  • Maintained compliance with state licensing requirements through regular inspections, documentation updates, and policy reviews.

Office Manager

CROATION CLUB
03.1985 - 02.1995
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Education

NURSING HOME ADMINISTRATOR

BUTLER HEALTH
Butler, PA
03-2001

GENERAL STUDYS IN NURSING

BEAVER COUNTY COMMUNITY COLLEGE(CCBC)
Monaca, PA
05-1995

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Employee motivation
  • Decision-making
  • Strategic planning
  • Complex Problem-solving
  • Inventory control

Timeline

Supervisor for Medical Assistants

ENT AND ALLERGY SPECIALISTS OF WPA
04.2006 - 04.2025

Nursing Associate

THE MEDICAL CENTER OF BEAVER
06.1999 - 02.2004

Daycare Owner/Operator

Self-employeed
02.1996 - 09.1999

Office Manager

CROATION CLUB
03.1985 - 02.1995

NURSING HOME ADMINISTRATOR

BUTLER HEALTH

GENERAL STUDYS IN NURSING

BEAVER COUNTY COMMUNITY COLLEGE(CCBC)

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Sally Knoll