SALVATORE SCAVUZZO
Philadelphia,PA
Summary
Knowledgeable Inside Sales Representative with strong background in inside sales account management. Successfully cultivated and maintained client relationships, driving significant revenue growth. Demonstrated ability to leverage negotiation and communication skills to achieve consistent results.
Overview
27
27
years of professional experience
Work History
Customer Service Representative
Freedom Mortgage Corporation
Marlton, NJ
10.2023 - Current
- Resolved customer inquiries through effective communication, enhancing satisfaction and loyalty.
- Managed complex mortgage applications, ensuring compliance with company policies and regulations.
- Trained new representatives on processes and systems, fostering a collaborative team environment.
- Developed process improvements that streamlined response times, increasing operational efficiency.
- Leveraged CRM systems to track interactions, maintaining accurate client records for future reference.
Inside Sales Representative
Angie's List
Colorado Springs, Colorado
11.2021 - 11.2022
- Answered customers' questions regarding products, prices and availability.
- Managed friendly and professional customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Developed and maintained client rapport to assess needs and develop catered solutions.
Life Insurance Agent
Northstar Insurance Advisors
Wentzville, MO
12.2018 - 05.2021
- Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
- Met and consistently exceeded monthly and quarterly insurance sales goals through detailed product and service knowledge.
- Set up clients with new policies, calculated premiums and established payment methods.
- Promoted policy sales with explanations of plan features and advantages over competitor products.
- Maintained clients through personalized acquisition and retention strategies.
- Explained advantages, features, and disadvantages of various policies to promote sale of plans, boosting overall sales.
Inside Sales Representative
TAX RESOLUTIONS LLC
Philadelphia, Pennsylvania
01.2013 - 09.2019
- Addressed objections and successfully closed sales, leveraging industry sales background and expert negotiation skills.
- Developed and maintained client rapport to assess needs and develop catered solutions.
- Created client communications and enrollment plans and conveyed clear expectations for ongoing support.
- Used company pricing system to create and review estimates and verify invoice accuracy.
- Exceeded quotas frequently with continuous product pushes and attention to customer needs.
Inside Sales Representative
LOAN MODIFICATION LAW FIRM
Philadelphia, Pennsylvania
08.2011 - 09.2012
- Estimated and quoted prices, credit or contract terms and delivery dates.
- Exceeded quotas frequently with continuous product pushes and attention to customer needs.
- Created client communications and enrollment plans and conveyed clear expectations for ongoing support.
- Processed customer orders and contracts to foster continuous satisfaction.
- Managed client and prospect correspondence and resolved related inquiries.
- Met sales goals consistently, qualifying leads, generating relationships and elevating brand exposure.
Loan Officer
ELITE MORTGAGE
Philadelphia, Pennsylvania
08.2003 - 04.2011
- Located information or reports needed by underwriters, assisting with approval or denial decisions.
- Received and responded promptly to inquiries and requests from customers and other bank personnel.
- Maintained current knowledge of changing products and services to provide superior client care.
- Discussed advantages and disadvantages of available financial products.
- Verified, collected and updated information to maintain complete and accurate loan applications.
- Requested credit reports, reference checks and information needed to evaluate loan applicant.
Loan Officer
LIBERTY ONE FINANCIAL
Philadelphia, Pennsylvania
09.2000 - 05.2003
- Requested credit reports, reference checks and information needed to evaluate loan applicant.
- Read, analyzed and interpreted credit-related journals, bank lending policies and governmental regulations.
- Backed up customers' financial data with official credit checks from bureaus and other agencies.
- Set up favorable loan terms with skills in negotiation and expert knowledge of market conditions.
- Coordinated timely closings between staff, clients and external service providers.
- Received and responded promptly to inquiries and requests from customers and other bank personnel.
Inside Sales Representative
DELTA LIGHTING PRODUCTS
Philadelphia, Pennsylvania
12.1998 - 07.2000
- Exceeded quotas frequently with continuous product pushes and attention to customer needs.
- Delivered polished and professional sales presentations to individual clients and groups.
- Answered customers' questions about products, prices and availability.
- Handled stressful situations professionally and multitasked with ease.
- Addressed objections and successfully closed sales, leveraging industry sales background and expert negotiation skills.
Education
HIGH SCHOOL DIPLOMA -
Northeast Preparatory School
Philadelphia, PA06.1992
Skills
- Goal oriented
- Organization
- Pipeline management
- CRM proficiency
- Teamwork
- Scheduling
Timeline
Customer Service Representative
Freedom Mortgage Corporation
10.2023 - Current
Inside Sales Representative
Angie's List
11.2021 - 11.2022
Life Insurance Agent
Northstar Insurance Advisors
12.2018 - 05.2021
Inside Sales Representative
TAX RESOLUTIONS LLC
01.2013 - 09.2019
Inside Sales Representative
LOAN MODIFICATION LAW FIRM
08.2011 - 09.2012
Loan Officer
ELITE MORTGAGE
08.2003 - 04.2011
Loan Officer
LIBERTY ONE FINANCIAL
09.2000 - 05.2003
Inside Sales Representative
DELTA LIGHTING PRODUCTS
12.1998 - 07.2000
HIGH SCHOOL DIPLOMA -
Northeast Preparatory School